"As part of a review of our existing conferencing services, I researched the offerings of the leading providers in the marketplace. MeetingZone's ability to charge per second, rather than the more usual rounding up of time spent on a conference call by each participant to the nearest minute, was a key differentiator for us," explained Paul Munday, Debenhams' Technical Manager of Networks.
Another plus for MeetingZone was the availability of its geographic freephone numbers enabling participants to dial in to Debenhams' conference calls at no cost.
"An important factor in the choice of our preferred conferencing supplier was to minimise the resource needed from Debenhams during the transition from our existing supplier's service to the new solution," Munday continued.
MeetingZone carried out face to face training at Debenhams' head office locations and held online training sessions with employees at Debenhams' regional offices.
"The training we received coupled with the ease of use of MeetingZone's solutions, resulted in an extremely smooth migration path to the new service," confirmed Munday.
Audio conferencing is used throughout Debenhams' 161 stores across the UK and the Republic of Ireland and has become an essential business tool used to improve communications internally, and externally with Debenhams' third party suppliers and partners.
For example, regional directors hold their regular scheduled update meetings via a conference call to bring together all the store managers within their relevant region. Company-wide updates are also given by audio conferencing and can be accessed by all employees.
"Proof of MeetingZone's easy to use and reliable audio conferencing solution can be evidenced by the fact that I have never had to call its customer service team. The service just works!" concluded Munday.
About Debenhams plc
Debenhams is an iconic British department store group which was established over 200 years ago. Debenhams has a strong presence in key product categories including womenswear, menswear, childrenswear, home and health and beauty and offers its customers a unique and differentiated mix of exclusive own bought brands including Designers at Debenhams, international brands and concessions.
Debenhams has 167 stores in the UK, the Republic of Ireland and Denmark as well as 62 international franchise stores in 25 countries. Debenhams products are also available online at www.debenhams.com and www.debenhams.ie and through iPhone, Android and Nokia apps.
Designers at Debenhams include Ted Baker, Jeff Banks, Jasper Conran, Erickson Beamon, FrostFrench, Henry Holland, Roksanda Ilincic, Betty Jackson, Jonathan Kelsey, Ben de Lisi, Julien Macdonald, Melissa Odabash, Jane Packer, Pearce Fionda, Preen, Janet Reger, John Rocha, Jonathan Saunders, Lisa Stickley, Eric Van Peterson and Matthew Williamson.
About MeetingZone
MeetingZone, an independent conferencing and collaboration service provider, delivers easy to use, cost effective, high performance, personalised integrated audio and web conferencing services to global organisations of all sizes, across all business sectors. MeetingZone’
For more information please visit: http://www.meetingzone.com
Contact for MeetingZone
Sarah Chidgey, PR Consultant: sarah@
Mobile: +44 (0) 7795 288302
Jennie Leopard, MeetingZone Ltd: jennie.leopard@
