Consumer satisfaction on the decline: Utilities fail to satisfy

May 4, 2011 - PRLog -- The customer satisfaction average for utility companies in the US has fallen over the last five years due to a combination of fluctuating pricing, botched smart meter trials, and unreliable communication. This has made customers more discerning.

As a result, utility companies are looking towards revamping their customer service value chain in order to become more responsive to a changing energy industry.

The Pricewaterhousecoopers’ 'Under Pressure – Utilities Global Survey' revealed that the number one strategy that utility companies are using to beat the competition is customer service.

The CEM for Utilities conference, May 24-25 in Miami, Florida will bring together the top customer service, strategy, and energy efficiency executives of our nationals utility companies with software developers, IT professionals, and communications specialists to discuss the latest challenges in developing CEM systems for utilities.

Energy companies on the agenda
-   Entergy
-   Centerpoint Energy
-   Duke Energy
-   Southern California Edison
-   Pepco Holdings
-   Reliant Energy

If you would like to arrange an interview with one of our speakers, for featured content or more information on the conference, please contact Chris Archer, Online Content Manager for more information.


Chris Archer
IQPC
chris.archer@iqpc.com
(646)378-6097

Visit www.cemutilities.com

# # #

Founded in 1973, IQPC now has offices in major cities across five continents. IQPC leverages a global research base of best practices to produce a cross industry portfolio of forums.