“A significant portion of our business consists of Spanish-speaking patients so we must be able to communicate effectively with those patients in a manner that they prefer whether it’s over the phone or via the Web on a computer or mobile device,” commented Mark Montgomery, President and Chief Executive Officer.
The 2010 Census data clearly validates that Hispanic growth within the United States is continuing to increase at a rate greater than any other demographic. The Hispanic population has contributed to more than half of the growth over the last 10 years in the U.S. and will continue to be an important focus for Axium. The patient portal was designed with growth and multi-lanaguage capabilites because approximately 15% of the population is Hispanic and Axium has substantial pharmacy operations in Puerto Rico.
“We have always identified and collected the primary language preference of our patients,” said Mr. Montgomery. “Language preference is now something we have fully integrated into the online patient portal, but the user still has a choice of English or Spanish and we also look at browser language preferences to ensure we deliver the appropriate content to the user for current and future visits to the site.”
AxiumPortal.com has been professionally translated to the natural, spoken language. Every prompt, button, link, and error message have been addressed to provide a complete Spanish experience to the end user. Effective patient communication ultimately produces increased patient quality of care and satisfaction.
About Axium Healthcare Pharmacy
Axium Healthcare Pharmacy, Inc. is one of the nation’s largest independent specialty pharmacy providers licensed and permitted to operate in all 50 states and Puerto Rico. Axium focuses on therapy management programs for patients with serious and chronic conditions. Therapy management programs include: Hepatitis C, Oncology, Multiple Sclerosis, Rheumatoid Arthritis, Hemophilia, Growth Hormone Deficiency plus others. Through Axium’s therapy management program, Axium is able to deliver high-quality, patient-focused care and personalized superior service combined with dedicated clinical expertise which further brings a new level of care for the patients.
Axium’s clinical team provides comprehensive compliance support, patient education and other clinical interventions and communication with the patient/physician to coordinate the treatment plan. In addition, Axium offers 24-hour Pharmacist/Nurse support, prior authorization assistance, refill management calls, and ongoing delivery coordination. For more information, contact Axium Healthcare Pharmacy at 888.315.3395 or by email firstname.lastname@example.org.
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Axium Healthcare Pharmacy
550 Technology Park
Lake Mary, FL 32746
Axium Healthcare Pharmacy, Inc. is a nationwide, privately-held "Clinical Specialty Pharmacy" licensed and permitted to operate
in all 50 states. Axium Healthcare Pharmacy, Inc. specializes in providing physicians, patients, health plans and other healthcare providers with injectable and oral brand name products as well as compounded pharmaceutical products.