The webcast, already attracting more than 1,000 pre-registrants, will feature Donna Fluss, president and founder of DMG Consulting. Fluss will draw on her more than 27 years of contact center experience, which includes in-depth research into hosted contact centers, to give attendees key insights into the issues associated with migrating communications to the cloud.
Also participating will be Philips Healthcare, represented by Erwin Thomas, senior director of the customer care solutions center, who will share lessons learned as a result of migrating his company’s contact centers’ communications applications to the cloud.
The webcast will conclude with an extensive Q&A session enabling attendees to submit questions to an expert panel composed of Fluss, Thomas, and joined by Richard Snow, head of customer and contact center research at Ventana Research, and Joe Staples, chief marketing officer at Interactive Intelligence.
“Cloud computing, and now cloud communications, is a hot topic,” Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence said. “And it’s no wonder given the many benefits -- from increased flexibility and no or low upfront capital expenses, to reduced IT staff, faster deployment, and even new opportunities to run business in more innovative ways. Our goal for this Web event is to provide expert advice that will help attendees make the most informed decisions associated with moving their communications applications to the cloud.”
According to DMG Consulting’s “2010-2011 Hosted Contact Center Infrastructure Market Report,” the industry has solid momentum, with 25 percent seat-growth projected for 2011.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. Interactive Intelligence is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). The company employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org;
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Territory Manager, Turkey and Middle East
Phone: +971 (4) 4347217
Mobile: +971 (50) 4573186