While Norango employees staged a 24-hour sit-in, which saw them barricading themselves into their offices to protect their phones from being disconnected, the management team were planning a swift exit for the entire team which would ensure minimum impact on their customers.
Less than 24 hours later, the team are now in their new offices in Aldershot. This is thanks to the support and actions of BT and CommsOne, their service providers, without whose help this couldn’t have been achieved.
Norango answer calls and provide phone systems for over 250 UK companies, including Missing People. Picking up phones for their customers is their number one priority. An email was sent out by the management team yesterday morning to all customers to alert of them of the situation, and were flooded with notes of support in response.
This situation has tested Norango’s disaster recovery system, and demonstrated its robustness and business continuity strategy with flying colours.
Norango would like to thank all its valued customers and BT and CommsOne, whose service and response was second to none.
If you are a business requiring a dedicated team of call handlers, or require an office move in a hurry, visit www.norango.com
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Operating a 24 hour contact center from Aldershot in Hampshire Norango provides a full start to finish inbound call handling service. Run by an experienced management and customer service team, Norango has invested in new technologies, systems and personnel development in order to deliver highly productive solutions for all types of organisations looking to improve their customer service, increase their sales and minimise their costs.
Norango combines enthusiasm and drive with a market leading communications infrastructure and customer interaction management technology, to ensure that the information we provide and capture is up-to-the-minute, accurate and accountable.
Our call handling services will improve or maintain your image whilst acting as a central hub for your entire team - keeping those important lines of communication open during office hours or 24 hours a day 365 days a year- whatever the weather. http://www.norango.com