The situation came to a head at 6.45am this today when two men from the buildings new operator, United Business Centres (Midlands) Ltd., walked into the office manned by a lone female employee who was told, “You’d better get out. We’re going to switch the phones off.” Shortly after, the phone system was down, crippling Norango’s ability to pick up their customer’s calls.
Over 250 companies across the UK are looked after by the team at Norango via their call answering service or telephone systems, some of which are charities including Missing People. The services which Norango provide their customers can be business critical.
The plucky team of nine employees have now barricaded themselves into their offices by pushing filing cabinets up against the door, saying they refuse to be bullied by their landlord. Last week they were subjected to threats of physical removal by United Business Centres, being told by the Managing Director himself that ‘he can’t be held responsible for their safety’. The police were called for support immediately.
Norango’s immediate priority is getting their phone lines back up so they can answer calls for their customers. BT has been supportive throughout the morning, as the case has been escalated because of the threats to the Norango staff and are pulling out all the stops to install lines into Norango’s new premises weeks ahead of schedule. In the meantime a banner hangs on Norango’s office window in Fleet saying ‘Help save our jobs’.
Show your support by visiting Norango on Facebook
# # #
Norango brings a fresh new perspective to the world of call handling. Operating a 24 hour contact center from Fleet in Hampshire Norango provides a full start to finish inbound call handling service. Run by an experienced management and customer service team, Norango has invested in new technologies, systems and personnel development in order to deliver highly productive solutions for all types of organisations looking to improve their customer service, increase their sales and minimise their costs.
Norango combines enthusiasm and drive with a market leading communications infrastructure and customer interaction management technology, to ensure that the information we provide and capture is up-to-the-minute, accurate and accountable.
Our call handling services will improve or maintain your image whilst acting as a central hub for your entire team - keeping those important lines of communication open during office hours or 24 hours a day 365 days a year- whatever the weather.