Added to the above results, one client is now able to accept more than 65% of the offers made online through this feature without further questioning and with these customers then able to make a full repayment plan in one visit if they wish. In addition, customer accepted offers made online are now averaging higher than those from within its wider business (£48.00 versus £35.00), further demonstrating the benefits of this less intrusive method of collection and how customers respond well when given a measure of control.
Commenting on these results and the addition of this to the software provided by ClearSavvy.com its CEO Michael Oxley stated "It has always been a key part of our roadmap of development to enable client-configurable payment plans and make these as engaging and customer-friendly as possible, so of course we are delighted to have now added this and seen the results to date. This continues our approach of focussing on the best solutions for clients and customers alike to manage debts online in a safe, innovative and friendly way and I think is a major contributor to the fantastic results and the reason for our latest client uptake."
Oxley also added that he was aware that one client has already given its 'virtual collector' a nickname since it has settled in so well into its operation "I believe they have given our online collector the name of 'Frank the bank'; with the real-time activity tracking they get as part of the software package from us I understand they display these on a wallboard in their call centre and match success directly with that of their own collectors, a motivation to both I think!"
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