WA DotAG See Clear Results in MINCOR Implementation

Oct. 14, 2011 - PRLog -- The department, which went live with MINCOR in September of 2010, receives around 3000 ministerial letters each year and is solely responsible for provision of high quality and accessible justice, legal, registry, guardianship and trustee services to meet the needs of the community and the Western Australian Government.

The implementation of MINCOR has allowed them to better track the department’s correspondence and achieve vast reductions in processing effort and the number of items being completed late.

Before implementing MINCOR the department took longer than their agreed timeframe to process around seventy-five (75%) of their correspondence, this meant only (25%) of responses were being completed on-time. Since the introduction of MINCOR the number of overdue items has been reduced down to around five percent (5%), with ninety-five percent (95%) of items being completed on-time or early. The system has also drastically reduced a reliance on reporting and less effort is needed to identify any overdue items for completion.

There has also been a fifty percent (50%) reduction in the allocation of resources to complete correspondence in the Ministerial Liaison Unit. This freeing up of resources has allowed a focus on activities, where this was previously not possible.

MINCOR has allowed the department to achieve this and maintain compliance with all relevant Records Management policies, using Bay’s Document Management Interface. This provides integration between MINCOR and the departmental Electronic Document and Records Management System.

Mark Hainsworth, Manager Advisory Services, said “These successes have meant that we (the department) are now looking to roll out MINCOR to individual executive teams. This will allow us to track divisional correspondence through the same software at no extra cost, further increasing the return on our investment.”

Bay CEO Mark Pickering said “We are delighted to see a department achieve success in such a short timeframe. We look forward to working closely with DotAG ongoing to deliver even more business benefit.”

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Bay is a leading provider of Compliance and Governance Software to government agencies in Australia. Bay specialises in delivering Commercial-Off-The-Shelf (COTS) solutions through a partnership approach, focusing on customer engagement to deliver value.

We have solved various issues around the management of Ministerial Documents, Communications and Workflows for over 10 years, at all levels of government. Our flagship product – MINCOR, has been designed and enhanced in conjunction with numerous government bodies to allow governments to better manage correspondence and as such has grown to be the most widely used product in this space in Australia.