Needless to say, with this decision, BCI certifications will now cover nearly 70% of the world’s domestic outsourcing services markets that do not necessarily speak English and converse in the vernaculars based on Spanish, French, Chinese or Arabic. The entire South America and indeed most parts of North America converses in various derivatives of Spanish. BCI’s Spanish-medium certifications, which are expected to hit the marquee in the second quarter of 2011, will provide a powerful impetus to Latin American BPOs who are already beginning to enjoy near-shoring advantages with most US clients. Similarly, French, Arabic and Chinese medium certifications of BCI are expected to create global qualification and competence benchmarks for professionals working in domestic Call Centers/ Contact centers/ BPOs/ KPOs/ outsourcing services providers in Francophone Africa; West Asia and China – regions that are fancied to become the strongest BPO destinations by 2020.
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About BPO Certification Institute, Inc.
Spread across 42 countries, the BPO Certification Institute, Inc., (BCI) is the world’s largest BPO certifications and standards body. It certifies professionals working in the BPO industry and those who want to enter it. It also certifies BPO enterprises on service delivery and talent management excellence.