Application Performance Survey Finds Enterprises Facing Complex Issues to Ensure Good Response Time

March 21, 2011 - PRLog -- Fort Lauderdale, FL (USA) and Paris (France), March 22, 2011– A survey of large enterprises in North America indicated that 87% percent of IT organizations first learn about application response time problems through calls to the help desk. These organizations want to be more proactive, so 78% of them plan to purchase Application Performance Management (APM) tools in 2011. The investment in APM solutions is being driven by the need for operations organizations to address the complicated issues associated with application performance problems.

Respondents to the survey were asked to list the top challenges in managing application performance, and they identified the following:
  • Proactively detecting application issues and problems: 70%
  • End-to-end visibility of applications for faster root cause analysis: 67%
  • Ensuring consistent end-user response time: 51%  

The unbiased survey of NORAM organizations was sponsored by ServicePilot Technologies, an emerging leader in APM and service assurance solutions. Another recent APM survey of multi-national corporations based in Europe featured similar findings. The survey sponsored by Orange Business Services (OBS), a ServicePilot partner, found that 55% of large companies currently use application monitoring tools.

The surveys of NORAM and EMEA corporations included some similar findings. 81% of the European organizations indicated that monitoring tools and reports that “help spot performance problems between networks, applications and servers” are useful. 58% of the NORAM organizations noted that “domain specific tools for investigating application components” were necessary to identify and resolve the root cause of application performance problems.

When asked what was needed to resolve end-user problems with application response time, the NORAM respondents provided the following responses:
  • Performing root cause analysis, so the same problems do not occur repeatedly: 73%
  • Proactively detecting application issues and problems: 68%
  • Rapidly identify and fix problems before end-users are impacted: 67%  

The survey of European IT decision makers determined that the following top three metrics and SLAs are required from an applications performance management solution:
  • Application response time: 93%
  • Application availability: 72%
  • Latency, jitter and packet loss: 68%

The two independent surveys provide insights that can assist enterprises and service providers with their evaluation of APM tools. The OBS survey was conducted in 3Q10. The ServicePilot sponsored survey was conducted in December, 2010. You can download a summary of the APM survey of NORAM IT organizations at www.servicepilot.com/SP_APM_Survey_Summary.pdf.

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ServicePilot Technologies is a premier provider of business-focused application performance management and service assurance solutions that are easy to use and maintain. Service providers and global companies in a wide range of industries rely on the power, scale and flexibility of ServicePilot products to cost-effectively enhance the monitoring of application response time, proactively manage their physical and virtual infrastructures, and improve the quality of VoIP and Unified Communications services.