The Home Care Pulse program, which Right at Home Sacramento began last year, is a proven and powerful method of measuring feedback, giving Right at Home a competitive advantage in their competitive Sacramento and Yolo marketplace.
“Working with the Home Care Pulse program is of great value and benefit to Right at Home,” stated Parker, “they are an expert third party client and caregiver satisfaction measurement program that operates in real time, drives engagement, increases client and caregiver loyalty, and provides proof of quality care.” Parker continued, “It is important to measure our client satisfaction and to make sure we continue to improve on our success and look forward to future opportunities as well.”
Each month, Home Care Pulse randomly selects and polls clients and care givers of Right at Home, and provides them with the captured and measured feedback. Home Care Pulse Certification ultimately proves that the Certified in home care agency helps ensure client satisfaction and has loyal, productive and happy care givers.
Certification is ultimately earned from both client and employee satisfaction. Right at Home Sacramento embraces the idea. “It is important that an objective third party conducts the poll and questions each month,” said Parker, “they provide constant, real time feedback and benchmarks to help Right at Home stay connected and make educated decisions on any needed improvements.”
Right at Home Sacramento is no stranger to care giver commitment as well. Having been named one of only four health care organizations in the country to receive the AARP National Employer Team Alliance designation, and their our caregiver training (Right at Home University and other specific training courses) and recognition program is second to none.
“We want our clients and our care giving team to know that we are committed to them,” replied Parker, “we also want future clients and their families to feel confident that they have selected the best care for their loved one with Right at Home.”
Please visit Right at Home’s website at www.rightathome.net/
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Whether a family member needs a little extra help around the house, assistance recovering from a hospital stay or someone to check in on them throughout the week, Right at Home's in-home care could be the answer offering in-home care services are built around every specific need.