Charter Homes’ President speaks during webinar on his company’s return on Customer Satisfaction

March 17, 2011 - PRLog -- March 17, 2011(LANCASTER, PA)—Robert Bowman, President of Lancaster, Pennsylvania based Charter Homes & Neighborhoods, yesterday participated in a webinar on one of the keys to Charter’s success: industry leading high customer satisfaction. Bowman first presented ‘Customer Satisfaction—Is it worth it?’ at the International Builder’s Show in January. It was one of the most popular programs at the show.
Bowman’s presentation was a case study that describes Charter Homes’ philosophies, teamwork, values and their return-on-investment for excellence in customer satisfaction. Bowman credits his team’s commitment to high customer satisfaction with an increase in sales and profit.
Bowman also outlined:
   How the company grew referral sales to 40%
   How Charter Homes has been able to maintain pricing and grow gross margin in   an extremely competitive, price-driven market.
   The investment required when creating a customer-centric organization and culture
More than 50-building industry professionals participated in the live webinar.
Charter Homes and Neighborhoods received the 2011 U.S. National Housing Quality Award. The National Housing Quality Award represents the one of the homebuilding industry’s highest recognitions for quality achievement and operational excellence.
ABOUT CHARTER HOMES & NEIGHBORHOODS
Charter Homes & Neighborhoods is a new home builder based in Lancaster, Pennsylvania.  Charter Homes currently builds in more than 15 neighborhoods across Central Pennsylvania including Lancaster, York and Greater Harrisburg, with plans to break ground in several new neighborhoods next year. Charter Homes recently opened Pa.’s first natural playground & won the 2009 Commonwealth Gold Award from 10,000 Friends of Pennsylvania for the best neighborhood in Pennsylvania (Florin Hill). Our design principles, featuring elements like Natural Light, Breathtaking Sight Lines & Timeless Style lead Charter’s effort to build the highest quality new homes in Central Pennsylvania.

For more information, contact Rebecca Fowler @ 717.560.1400 or rfowler@charterhomes.com

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Charter Homes & Neighborhoods is a new home builder based in Lancaster, Pennsylvania. Charter Homes currently builds in more than 15 neighborhoods across Central Pennsylvania including Lancaster, York and Greater Harrisburg, with plans to break ground in several new neighborhoods next year. Charter Homes recently opened Pa.’s first natural playground & won the 2009 Commonwealth Gold Award from 10,000 Friends of Pennsylvania for the best neighborhood in Pennsylvania (Florin Hill). Our design principles, featuring elements like Natural Light, Breathtaking Sight Lines & Timeless Style lead Charter’s effort to build the highest quality new homes in Central Pennsylvania.