"Smart phones have allowed services like Skype to be always accessible. With a tight interoperability between Skype and Ameyo, a customer support center running on Ameyo opens its lines to 6.6 million Skype users across the globe. The inbound calls can directly land on Ameyo's customized IVRS and then be routed to the customer service representatives as per requirement. All customer interactions thus occurring can be logged and treated like your usual calls complete with reporting and call analysis for each. We believe this will bring customer friendly enterprises closer to their customers at lower costs." - says Sachin Bhatia, VP Business Development, Drishti-Soft.
The very purpose of a customer support center is to enable a unique platform for the customers to voice their problems and gather appropriate solutions. Now with a skypeID to dial to, the users can have a voice call, send an instant message or have a video call with the customer care center for a more effective support service from a company. Unifying this multi-channel contact with advanced contact center technology, enterprises can manage and control their customer interactions for enhanced service delivery.
Ameyo is an all-in-one communication suite that combines predictive dialing, interactive voice response, automatic call distribution, interactions logging, quality monitoring, reporting and analysis and more advanced functionalities to completely manage mass-scale customer interactions. The widely appreciated and respected call center solution is robust and delivers results while making the technology infrastructure flexible and scalable to match growing business requirements.
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
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Drishti is a leading Contact Center Solution provider with core expertise in Call Center Software and Enterprise Communication technology.