Declining Customer Service Hurts Consumers Navigating A Complicated Health Care Planning Market

PRLog (Press Release) - Mar. 8, 2011 - The state of customer service in the U.S. has been deteriorating. According to CustomerServiceScoreboard.com, which ranks organizations based on customer feedback, only about 10 percent of companies offer customer service that’s acceptable or better.

The American Customer Satisfaction Index (ACSI) publishes monthly economic results for different sectors of the economy to reflect how household consumers evaluate the quality of U.S. products and services. Its national index encompasses scores for 225 companies spanning 45 industries as well as government agencies. According to ACSI measurements, customer satisfaction now reflects the largest decline in two years.

Nowhere is this trend more hazardous than in health care planning. According to the U.S. Census Bureau, 50.7 million people lacked health insurance coverage in 2009, up from 46.3 million in 2008. This problem is complicated, but the quality of customer service impacts the affordability of health insurance.

While the best value in coverage is dependent on the consumer’s state of health, most people outside of the industry lack the expertise to compare coverage to their personal situation. eTNHealthInsurance has implemented a new standard in health care planning to follow guidelines designed to aid consumers in getting affordable health care coverage.

As Chiara Glut of Nashville, Tennessee explains, “I must admit I learned it all from the book ‘The New Health Insurance Solution’ – yours [eTNHealthInsurance] is the first agency I have found that offers exactly what the author recommends.”

Being a legal assistant, Glut is more likely than most to seek expert guidance, but eTNHealthInsurance promotes education to help all consumers decipher the industry code. As an independent agency, eTNHealthInsurance shifts representation from insurance carriers to insurance consumers.

At http://www.eTNHealthInsurance.com/, consumers can access rate information for various companies and different plans for side-by-side comparisons. Personal consultations with licensed Tennessee insurance professionals are also available at 1-877-224-2052 from 8 AM through 10 PM Central. Education about consumer choices in health insurance can also be found at http://www.eTNHealthInsurance.com/how-to-guide.htm.

By focusing on choices that lower the cost of premiums (such as managed care PPO plans, high co-pay plans, high-deductible health plans and health savings accounts), eTNHealthInsurance raises the standard for the customer service that’s needed to help consumers navigate a complicated and expensive marketplace and consumers appreciate the approach.

Nashville resident Joseph Yesville says, “Your service differs because it includes information and access to products and opportunities that help cut health care costs for everyone.”

As a leader in providing quality online health insurance for Tennessee families, individuals and small businesses, eTNHealthInsurance is raising the bar for customer service in the health insurance industry.

Learn more about the state of health insurance in Tennessee at http://www.eTNHealthInsurance.com/ and visit Tennessee Health Insurance in the News at http://www.eTNHealthInsurance.com/tnhealthnews/.

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About eTNHealthInsurance:

As a leader in independent health insurance for individuals, families and small businesses, eTNHealthInsurance provides comprehensive information and personal assistance at http://www.eTNHealthInsurance.com. Our services enable consumers to run instant quotes, compare rates side-by-side, download insurance plan brochures and quickly complete easy online applications.

eTNHealthInsurance offers immediate access to licensed Tennessee health insurance professionals at 1-877-224-2052 from 8 AM through 10 PM Central and 24/7 access to powerful online tools for significant discounts on health care at http://www.eTNHealthInsurance.com/member-benefits-rx.htm.