Commercialisation Australia funding will help IPscape become a global leader in the cloud contact centre market via international partnerships. The funding will drive rapid market expansion activities.
According to Simon Burke, IPscape CEO, ‘the IPscape true cloud technology has the potential to make Australian contact centres more competitive and to reverse the contact centre employment trend offshore to onshore home-working.’
A true cloud contact centre allows agents to be located anywhere in Australia with a broadband connection, even at home. It also enables the contact centre to scale instantly according to market demands and costs to scale proportionately.
‘The IPscape true cloud technology drives a more agile, more intelligent customer service experience through the customers preferred channel and device. Very simply we deliver what traditional, old-fashioned providers can’t - greater flexibility, a pay-as-you-use commercial model, faster speed to market, instant scalability, real-time reporting and seamless switching between voice, email, SMS and social media such as Twitter.’
IPscape are proactively seeking innovative telecommunications and system integration organisations in the Asia Pacific region that want to deliver true cloud-based, leading edge customer communication solutions to their clients.
IPscape currently has offices in Sydney, Melbourne and UK and recently made two senior executive appointments as part of its expansion plans.
IPscape uses modern cloud-based technologies to deliver a customer contact platform that can be operational in hours and adjusted to suit the minute-by-minute needs of the customer contact team. The IPscape solution is used predominantly in call or contact centres to alleviate issues around cost containment, speed to market, real-time insight & the integration of new communication channels such as social media. Clients include BT, Teleperformance, SP AusNet, Delfin Lend Lease and Northern Territory Government.
More information from www.ipscape.com.au
See how cloud based contact centres work on YouTube - http://www.youtube.com/
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IPscape uses modern cloud-based technologies, predominantly for call or contact centres, to alleviate issues around cost containment, speed to market, real-time insight & the integration of new communication channels such as social media.