Despite being in the heart of the storm, the company was able to provide a superior level of service and support to its clients when more than 1500 miles of the country – from Oklahoma to New York – was hit with a major storm.
“Outsourcing help desk services and a firm’s IT infrastructure can prove to have significant value beyond the financial savings,” stated Barry Keno, president of Keno Kozie. “Providing a source of support, information and assistance during an emergency can be of critical importance to a law firm, allowing its professionals to remain productive whether trapped in snow or stranded at an airport.” Keno Kozie’s support and infrastructure services have been designed to offer superior service regardless of the conditions “on the ground.” With distributed infrastructure, mobility solutions and experienced management, the Keno Kozie team remained fully functional, providing essential support to firms across the country during their time of need.
“We knew the storm was coming for several days and that many of our clients would be affected. By anticipating this need and understanding the potential impact on our clients’ end users, we were able to bring additional resources on-line to address the potential need for support. Our metrics for telephone answer time, abandoned calls and FCR are always outstanding;
Keno Kozie provides IT consulting, system integration, 24X7 help desk support, training, and managed services to law firms across the United States. With more than 20 years of experience, hundreds of law firms have entrusted their reputation and business to Keno Kozie’s team of experienced IT specialists.
About Keno Kozie
Keno Kozie Associates, Ltd. has been providing information technology design, service and support to leading law firms and legal departments since 1988. Hundreds of firms have chosen Keno Kozie to provide IT consulting, system integration, advanced application integration, 24X7 help desk support, training and managed services. The company maintains partnerships with many leading software and hardware vendors to provide clients with optimal value and support. For more information, please visit www.kenokozie.com.
K2 is a trademark of Keno Kozie Associates, Inc. All other trademarks are the property of their respective organizations.
Keno Kozie Associates
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About Keno Kozie
Keno Kozie Associates, Ltd. has been providing information technology design, service and support to leading law firms and legal departments since 1988.