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Follow on Google News | ERS Computer Solutions now offering Dynamics CRM 2011 Online and On PremiseERS Computer Solutions are happy to announce that both Online and On-Premise versions of Dynamics CRM 2011 are now available. You can also sign up for a free trial if you want to try it out.
By: ERS CRM Email Integration If you are in any customer facing position within a company it is inevitable that you will deal with either enquiries or complaints. The question is how to manage and organise these in a productive fashion, especially as the number of customers you deal with grows and you have to try and manage all these accounts through your email client. With the majority of companies worldwide using Microsoft Outlook, it makes sense that every CRM system has some Outlook integration. Dynamics CRM 2011 Online goes a step further, being the only CRM system with Outlook as a native part of it, rather than just a feature that can be integrated if needed. What this means is that employee's will be able to have all the functionality of the CRM system, without ever having to leave Outlook and the familiar Microsoft interface mean's they'll also need little training to begin using it. A plus point for everyone involved. Mobility Almost every enterprise application being released in the past year has mobile functionality. The questions is; how good is this functionality? Dashboards If your car is underperforming or has a problem, your dashboard is generally the first place to signify this, normally through a red or flashing icon. The CRM dashboard is similar in some ways. It tells you not just how your overall engine (the company) is performing but also how the individual parts (you) are performing. This is vital when you are trying to hit certain targets, be it number of opportunities identified, number of sales made, or number of customer complaints resolved per day. It's also important that these dashboards can be customised to suit how the employee works. This leads to both a much more pleasant and much more productive experience for the user. Dynamics CRM 2011 Online allows for every part of the CRM system to be customised quite easily by the user. Satisfaction Guaranteed With employee's needing hardly any training to get started, the whole company should notice rapid user adoption and increases in productivity straight away. Both customers and employee's will be happier, which should lead to exceptional service and loyal customers. # # # Abou ERS Computer Solutions: ERS Computer Solutions are a Microsoft Gold and Citrix Silver Partner specialising in CRM, SharePoint, Virtualization and general IT Support. You can contact us here: http://www.ers.ie End
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