PRLog - Feb. 17, 2011 - BURGESS HILL, U.K. -- ADA Technology Services has been awarded an IT managed services contract that will see the Sussex-based specialist run Marlin Financial Services’ entire IT operations over the next four years. The £1.4m contract will support Marlin’s ambitious growth plans and will initially cover 125 users, rising to 200 over the term of the agreement.
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Marlin will receive complete IT service support for every employee and benefit from outsourced management of all its IT systems and applications. The move will allow Marlin to focus on operational delivery and achieving targets laid out in its long-term growth strategy.
Key services will include the delivery of a newly hosted infrastructure, which is supported by a remote service desk and supplemented by regular onsite support engineers. ADA will also provide VIP support for the executive team, technical account management services for advanced problem resolution and reporting, and a virtual CIO to define Marlin’s IT strategy. A comprehensive disaster recovery service including a 25-desk emergency suite will cater for relocation if required.
ADA's Managed Services Director, Ash Patel, says: "This is a great project for ADA and one that plays to our strengths. As a mature IT outsourced services specialist that caters specifically for the mid-market, we have developed a thorough understanding of what our clients need from an IT perspective in order to help them grow. As a consequence of Marlin’s decision to outsource its IT function to ADA, we are able to plan and manage their IT costs as the business expands. Marlin now has a pre-allocated price per user that will provide complete control of its IT expenditure over the next four years”.
The agreement has already seen two Marlin staff transferred to ADA under TUPE regulations, demonstrating the scale and fully integrated nature of the contract.
Alan Evans, Managing Director at Marlin Financial Services, adds: “Our partnership with ADA means that we no longer have to worry about IT and that we can focus on what we do best. Importantly, we now have access to a resource of 70 IT specialists. ADA has already proven that it has the wealth of experience required to help us meet our growth plans and we are confident in their ability to deliver a comprehensive IT managed service package as we increase in size.”
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ADA combines strategic business understanding with technical expertise to deliver unrivalled levels of IT support. Through developing strategic partnerships with its clients and integrating their in-house services with ADA’s outsourcing expertise, ADA can help maximise both performance and profitability.
From a co-sourced or fully outsourced perspective, ADA delivers solutions on a project-by-project basis, as a supporting IT service or as a complete IT managed service. ADA provides global IT services that comprise infrastructure, storage, virtualisation, disaster recovery, data centres, hosting, business applications, IT consultancy and ongoing support.
Run by people with a passion for business and an unparalleled understanding of IT, ADA prides itself on its knowledge of mid-sized enterprises and its ability to provide a comprehensive and impartial solution throughout the IT spectrum.