The company are well-placed to create such a survey, with a database of over 13,000 Management level candidates from whom they’ve drawn their information. It also includes a report on the state of the industry for 2011 so far.
They write that “what really drives the contact centre industry is its absolute dependence on cultural fit, which is essential for our clients and candidates alike. The difference between those companies requiring an ambitious go-getter to really drive their team, and those which need management staff working primarily to raise levels of customer service, is hard to measure. Fortunately, here at Cactus Search we understand that - and creating this salary has really cemented that knowledge for us!”
2011 is off to a flying start for the business, as this report follows the re-launch of the Cactus Search website in January and their continued staff expansion, driven by increased levels of business. The company hope that this will be the start of an annual series of surveys which will further cement their status as leading UK Contact Centre Management Recruitment specialists.
The Salary Survey can be downloaded from: http://www.cactussearch.co.uk/
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Since we began in 2003 we have only specialised in Management and Specialist recruitment into Call and Contact Centres, this focus ensures that we deliver higher service levels and ultimately are more successful for our clients than many of the other UK recruiters. We recruit management personnel across the major disciplines from Operational, Sales, Telemarketing, Resource Planning, Dialler, MI, Project Management, Account Management, Transformation management, Training and Change Management in every industry sector across the UK and Europe.