The solution integrates CIC’s desktop client, presence, and company-wide directory capabilities with Lotus Sametime to help companies increase employee productivity and improve customer service.
“We designed our integration so shared CIC and Lotus Sametime users could better collaborate with each other,” said Shaheen Haque, Territory Manager, Middle East & Turkey, Interactive Intelligence. “By removing silos of communication, our integration will help companies maximize the expertise of all employees so they can cost-effectively provide better service to their customers.”
The solution gives CIC and Lotus Sametime users access to a single company-wide directory, thus eliminating duplicate entries and simplifying administration.
Presence information is synchronized between the CIC and Lotus Sametime software so contact center agents and business users can view each other’s status for more efficient communications. System administrators can define how users’ status will be synchronized and displayed for maximum flexibility and ease-of-use.
The solution also gives contact center agents access to the CIC desktop client application, Interaction Client®, from which they can initiate Lotus Sametime instant messaging and voice chats, thus further helping to improve productivity.
The CIC and Lotus Sametime integration is planned for general availability in Q1 2011.
To learn more, visit the Interactive Intelligence booth at Lotusphere at #535, or visit www.inin.com/
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 4,000 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org;
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186