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Infiniti Chooses Xtime as Exclusive Partner Powering Infiniti Service Scheduling

Xtime announced its exclusive agreement with Infiniti to provide Online Scheduling, Electronic Service Menus, Smartphone Scheduling, Comprehensive Shop Control, Electronic Inspections, Certified Infinitinet integration to Infiniti’s U.S. Retailers.

 
PRLog - Feb. 5, 2011 - Redwood Shores, CA, — Xtime (www.xtime.com) today announced its exclusive agreement with Infiniti to provide Online Service Scheduling, Electronic Service Menus, Smartphone Scheduling, Comprehensive Shop Control, Retailer Scheduling, Electronic Inspections, Certified Infinitinet integration, and a host of other ServiceCRM™ products to all of Infiniti’s U.S. Retailers.  Xtime was selected as the technology partner for Infiniti Service Scheduling, an online service scheduling initiative for Infiniti’s domestic dealers.  Xtime will deploy its full fixed operations product suite which, in addition to the products above, includes Online Bill Pay, Management Reporting, Inner Circle Call Center Scheduling, Service Marketing and Greeter/Marketing Board.  Xtime’s ServiceCRM™ solution automates and integrates many facets of the service experience, resulting in improved customer satisfaction and more efficient service operations for dealerships.

“Infiniti Service Scheduling is a natural extension of Infiniti’s Total Ownership Experience philosophy and Xtime is honored to have been chosen as the exclusive technology partner powering this service,” said Neal East, CEO of Xtime.  “For customer’s today, convenience is critical to good service.  Xtime ServiceCRM™ offers, as part of its complete service experience, online, Smartphone, call center and dealership service scheduling, so that customers can make appointments whenever and from wherever they are.”

“When I see a 1:45AM creation time for an online appointment, I love that!” said Frank Gandolfo, Service Manager, Circle Infiniti.  “That’s a customer I might not have gotten without Xtime.  Customers really like the online process because it is so easy to use.”
   
“Xtime is excited to be part of the cutting edge Infiniti Service Scheduling initiative,” said East.  “In 2011, the automotive industry will continue to focus aggressively on customer retention and service profitability.  Xtime’s complete fixed operations product suite provides the most advanced platform specifically designed to serve these needs.”

About Xtime
Xtime is the leading provider of hosted Customer Relationship Management (CRM) and Scheduling software for automotive service departments in North America.  Xtime has over 3,000 dealerships, registered over 1 Million customers and processes over 1 Million appointments a month.  Xtime is the exclusive or preferred provider for many of the leading global automotive manufacturers, including Lexus, Toyota Canada, Toyota US, BMW, Mercedes-Benz, Nissan, Infiniti, VW, Audi, Chrysler and Hyundai. Xtime is also the trusted choice for many of the industry's leading dealership groups, including AutoNation, Group 1 Automotive, Sonic Automotive, West Herr, Luther, Ferman and Checkered Flag.  Xtime is based in Redwood Shores, California and can be reached at (650) 508-4300 or http://www.xtime.com.


Media Contact:
Steve Chandless
(650) 508-4361
steve.chandless@xtime.com

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Xtime is the leading provider of hosted CRM software for automotive service departments. Xtime is the exclusive or preferred provider for many of the top global automotive manufacturers and the trusted choice for many leading U.S. dealership groups.

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Source:Xtime
Country:United States
Industry:Automotive, Internet, Software
Tags:service scheduling, online scheduling, crm, infiniti, xtime, nada, servicecrm, smartphone
Shortcut:prlog.org/11278221
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