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Follow on Google News | Recently released market study: Decision Matrix: Selecting a CRM VendorNew Software research report from Ovum is now available from Fast Market Research
Features and benefits * Ten leading companies evaluated to help organizations choose a CRM vendor. * Recommendations for each vendor as to whether organizations should should shortlist, consider, or explore. Highlights Carefree consumerism has not been a hallmark of the recovery from the global recession. Consumers in many of the world's largest markets remain uncertain and apprehensive about stagnant job growth and the future of the economy. This has left many businesses operating in a soft spending environment. In short, customers are becoming more expensive.The competitive landscape may vary significantly across the branch areas covered by Ovum's Decision Matrix - particularly the technology assessment and market impact - and so it is important to consider these categories separately. Each vendor has been assigned a rating of "shortlist," Your key questions answered * Which vendors dominate the market? * What are the vendors closely following the leaders that still deserve consideration? * What other prcspects are there? For more information or to purchase this report, go to: - http://www.fastmr.com/ Report Table of Contents: SUMMARY Catalyst vum view Key messages MARKET DEVELOPMENTS Customers are becoming more expensive CRM is a business requirement Multiple models for cloud-based CRM Social CRM eludes vendors CRM Decision Matrix The leaders: Microsoft, Oracle, Salesforce.com, and SAP The challengers: The prospects: Amdocs, Sage, and SugarCRM MARKET LEADERS verview Market leaders - Technology Market leaders - Impact Market leaders - Customer Sentiment PRODUCT ANALYSIS verview Large-enterprise technology assessment The large-enterprise CRM leaders Mid-market technology assessment The mid-market CRM leaders VENDOR ANALYSIS Amdocs: CRM Radar Recommendation: Microsoft: CRM Radar Recommendation: NetSuite: CRM Radar Recommendation: racle: CRM Radar (Untitled sub-section) Recommendation: Pegasystems/ (Untitled sub-section) Recommendation: RightNow Technologies: Recommendation: Sage: CRM Radar (Untitled sub-section) Recommendation: Salesforce.com: Recommendation: SAP: CRM Radar (Untitled sub-section) Recommendation: SugarCRM: CRM Radar Recommendation: CONCLUSION The market is mature and evolving The adoption of SaaS CRM will continue to expand the market Social CRM will be a competitive differentiator in the medium-terAPPENDIX Summary scores vum ratings Methodology Extended methodology Technology Market impact User Sentiment Further reading Definitions Authors vum Consulting Disclaimer TABLES Table: CRM Decision Matrix (in alphabetical order) Table: The CRM Decision Matrix vendors' scores FIGURES Figure: The CRM Decision Matrix Figure: Market leaders - Technology Figure: Market leaders - Impact Figure: Market leaders - Customer Sentiment Figure: Large enterprise CRM products - Technology assessment Figure: Mid-market CRM products - Technology assessment Figure: The Amdocs CRM Radar Figure: The Microsoft CRM Radar Figure: The NetSuite CRM Radar Figure: The Oracle CRM Radar Figure: The Oracle CRM Portfolio Technology Radar Figure: The Pegasystems/ Figure: The Pegasystems/ Figure: The RightNow Technologies CRM Radar Figure: The Sage CRM Radar Figure: The Sage CRM Portfolio Technology Radar Figure: The Salesforce.com CRM Radar Figure: The SAP CRM Radar Figure: The SAP CRM Portfolio Technology Radar Figure: The SugarCRM CRM Radar About Ovum Ovum fully understands convergence across telecoms, IT services and software. They invest heavily in researching what is happening in a market that is dynamic and full of risk and reward, analysing the changes and identify the threats and opportunities ahead for their clients. Ovum's team has extensive experience in the sector and is dedicated to 'getting closer' - to the industries they advise on, to the people they work for, and ultimately to the real issues determining how ICT markets behave. Ovum maintains a fluid, highly collaborative structure that brings the right range of expertise to each situation. View more research from Ovum at http://www.fastmr.com/ About Fast Market Research Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available. For more information about these or related research reports, please visit our website at http://www.fastmr.com or call us at 1.800.844.8156. # # # Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available. End
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