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Work order software drives Service Performances

Read how VEOLIA WATER got rid of the paper work orders and how they reduced their Mean time to repair with stunning 75%!

 
 
Field Service Solution Contact Elke for more info!
Field Service Solution Contact Elke for more info!
PRLog - Feb. 1, 2011 - “Good-quality water for primary necessities, industry and agriculture is becoming a scarce product. It’s the challenge of Veolia Water Solutions (Rossmark) to meet the demand for water and to provide for the water need of future generations.” Veolia Water decided to install a mobile solution for service technicians.

Rossmark obtained an online dispatching tool within the mobile Service Management (visit http://www.odysseemobile.com/en/Field_Service.aspx for detaéils) Solution that lowered their MTTR (mean time to repair) from four days to one day because the planner can now see online where a service technician is, which stock they have with them and when they would have to be ready with their current job. Thanks to integrated mobile systems and the electronic work order, they have been able to lower the number of second interventions; based on the information about missing spare parts.
The return also increased because technicians can now create after sales offers and the customer can immediately put his signature via the electronic work order.


Mobile Service work order (visit http://www.odysseemobile.com/en/Field_Service/Service_wor... for more details): Veolia’s service technicians are more efficient in the field thanks to Odyssee’s work order solution.

Rossmark’s service technici are now more efficient in the field force thanks to Odyssee’s mobile solution. “Our mobile service technicians can now do more service jobs per day because they don’t have so much administration work anymore. Thanks to the functionalities of Odyssee’s field force solution we were able to create a job pool,” Wilfred Aaldriks, Service & Trade Manager van Rossmark.
Visit for details http://www.odysseemobile.com/en/Odyssee_Mobile/Success_st...

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Field Service: Working with a field service solution within in a few hours is possible thanks to 'Software as a Service!
Your business applications contain a huge potential which can be maximized through the use of mobile field service solutions.
Odyssee Mobile brings these capabilities in the palm of your field staff, wherever they work. You can increase your productivity and service by offering on-and offline access to all necessary customer data. You can achieve a highly efficient communication.

Since 2003, Odyssee Mobile is instaled in over 350 companies in over 15 countries.
Thousands of satisfied mobile users.

Photo:
http://www.prlog.org/11266970/1

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Contact Email:
***@odysseemobile.com Email Verified
Source:Odyssee Mobile
Phone:+ 32 2 513 48 19
Zip:1000
State/Province:Brussels - Belgium
Industry:Services, Mobile, Engineering
Tags:service workorder, work orders, mobile work order software, service management solutions
Shortcut:prlog.org/11266970
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