Work order software drives Service Performances

PRLog (Press Release) - Feb. 1, 2011 - “Good-quality water for primary necessities, industry and agriculture is becoming a scarce product. It’s the challenge of Veolia Water Solutions (Rossmark) to meet the demand for water and to provide for the water need of future generations.” Veolia Water decided to install a mobile solution for service technicians.

Rossmark obtained an online dispatching tool within the mobile Service Management (visit http://www.odysseemobile.com/en/Field_Service.aspx for detaéils) Solution that lowered their MTTR (mean time to repair) from four days to one day because the planner can now see online where a service technician is, which stock they have with them and when they would have to be ready with their current job. Thanks to integrated mobile systems and the electronic work order, they have been able to lower the number of second interventions; based on the information about missing spare parts.
The return also increased because technicians can now create after sales offers and the customer can immediately put his signature via the electronic work order.


Mobile Service work order (visit http://www.odysseemobile.com/en/Field_Service/Service_wor... for more details): Veolia’s service technicians are more efficient in the field thanks to Odyssee’s work order solution.

Rossmark’s service technici are now more efficient in the field force thanks to Odyssee’s mobile solution. “Our mobile service technicians can now do more service jobs per day because they don’t have so much administration work anymore. Thanks to the functionalities of Odyssee’s field force solution we were able to create a job pool,” Wilfred Aaldriks, Service & Trade Manager van Rossmark.
Visit for details http://www.odysseemobile.com/en/Odyssee_Mobile/Success_st...

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