Business Intelligence blog ranked in Top 8 List of best-in-class for customer service insights

PRLog (Press Release) - Jan. 31, 2011 - With only one year under their belt, Customer Relationship Metrics’ (CRM) blog backed by over 20 years of research excellence in the call center industry, was listed on the "Best Blog for Customer Service and Support Reading" by PhaseWare(http://www.phaseware.com/).  Customer Intelligence Services and Insights (http://metrics.net/blog/), a corporate blog produced by CRM, aims to deliver content that assists organizations in navigating the rough waters in today’s current economic climate.  Things like:

Speech Analytics Tutorials
Improving the internal and external economics of relationships
Common (and not so common) call center pitfalls to avoid
Engineering a positive customer experience
Avoid bad customer experiences steps to change
How-to guides on leveraging VoC
Customer Experience analytics
Becoming customer-centric
Avoiding survey malpractice
Agent coaching best practices, and so on.

“We strive very hard to deliver high value content that cannot be matched,” says Dr. Jodie Monger, owner of CRM and author of the blog.  “It is nice to see our labor of love get recognition of such distinction.”  One reader, also an industry analyst, commented on this recognition, "The Customer Intelligence and Insights blog has lots of great content...I had almost given up on blogs but found this one to be full of insights."  The Customer Intelligence Services and Insights blog was listed amongst eight other impressive blogs such as:

Think Customers: The 1to1 Blog – a blog from the editors of 1to1Media Group (http://www.1to1media.com/weblog/)
Strategy Speaks: A Peppers and Rogers Blog  - a blog for the C-Suite authored by Don Peppers himself (http://www.peppersandrogersgroup.com/blog/)
Who's Your Gladys? – a blog launched by Lori Jo Vest (http://whosyourgladys.com/blog/)

All of these blogs speak to the customer service, customer support and call center industry and are jam packed with best practices, case studies and the like.  The full listing of these best-in-class blogs can be found here: http://www.phaseware.com/PhaseWare-Files-blog/bid/48081/Best-Blogs-for-Customer-Service-and-Support-Reading

If you are not yet a subscriber to the Customer Intelligence Services and Insights blog, be sure to sign up today to never miss valuable insights, as indicated by the subscriber above, delivered straight to your inbox. The Customer Intelligence Services and Insights blog can be found at:  http://metrics.net/blog/

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Customer Relationship Metrics, an applied business intelligence services firm, specializes in Service, Sales, & Metrics Optimization, Customer Experience Analytics, Speech Analytics, & Operational Analytics to improve Employee & Organization Performance.