Mystery Shopping Leader Partners with American Customer Survey Giant

Jan. 31, 2011 - PRLog -- The worldwide leader in mystery shopping, INTERNATIONAL SERVICE CHECK, and the United States’ leading customer feedback management supplier, Mindshare Technologies, have together created a new brand called “Fast Insight”, which will provide European businesses with Mindshare’s cutting-edge customer survey applications.

Mindshare Technologies provides real-time feedback and analysis to managers at both the executive and the individual location levels. Fast Insight will offer the same Mindshare features and products, including: (1) real-time feedback, (2) problem alerts, (3) text analytics, (4) a recommendation engine that tells managers what problems to fix and how, (5) feedback analysis that allows managers to monitor and compare satisfaction ratings, and (6) key driver analysis.

INTERNATIONAL SERVICE CHECK can now offer even more robust satisfaction analysis with Fast Insight’s new products, which complement INTERNATIONAL SERVICE CHECK’s excellent mystery shopping programs. Businesses of all sizes throughout Europe and the Middle East can now manage customer feedback with the most diverse and the most powerful approach.

"With this partnership we’re able to offer our European customers an innovative and highly flexible customer feedback management system,” said Robert Hauser, Director at Fast Insight. “Our new real-time alerts will allow location managers to respond immediately to customer complaints and recover at-risk customers.”

Based in Salt Lake City, Mindshare already serves 29 languages in countries across the globe. Fast Insight gives Mindshare an additional physical presence in European markets, providing customer feedback management in any national language to virtually any consumer industry, including: retail, restaurants, call centers, and even hospitals.
“We are very excited to have a European presence in Fast Insight,” said Lonnie Mayne, Mindshare EVP of International Sales. “It signifies how quickly the Voice of the Customer industry is growing. Working with INTERNATIONAL SERVICE CHECK to create Fast Insight will provide an excellent service to many companies across Europe who know that customer satisfaction is the key to successful business.”

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Fast Insight provides European and Middle East businesses with real-time alerts and customer feedback reporting to improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention.