How to find a perfect After Sale Service supplier from China?

Jan. 27, 2011 - PRLog -- Benefits of satisfying customer complaints
Though handling complaints is somewhat troublesome, agoodic can always regards it as a chance to improve their product’s quality and service. agoodic harvests a lot from constant complaints.
There are numerous benefits for a company to properly deal with customer complaints.
Satisfied customer
First of all, it will help to satisfy the customer, so you will get repeat business or referrals. In fact, in some cases, effectively dealing with a customer complaint can lead to a more loyal customer than others who may not complain or have problems.
Can rectify problems
Another benefit of dealing with complaints is that you can see weaknesses in your process or products that can be rectified. This will prevent possible future complaints or problems down the line. It is an effective form of customer feedback, although one you hope to eliminate.
Major concern about complaints
For every formal complaint you receive, there may be 10 other customers who were dissatisfied and who felt like complaining, but who never did. Instead, they change brands and tell their friends of the dissatisfaction. It is said that an unhappy customer will tell 13 people about his or her dissatisfaction1. That is not the type of word-of-mouth advertising you want.
agoodic’s goal is to get no complaints at all. Quickly and properly solving customer complaints help his business grow and prosper. Ignoring complaints or dealing with them in a dishonest manner can result in loss of business or even lawsuits.

Exceptional customer service
Customer service is all about expectation. A business that offers a fast response or a personal service is setting up an expectation. If that company does not fulfill its promise, its customers will be disappointed.
Make sure your members of staff are delivering the level of customer service you expect. Lead by example and show your team exactly how you want them to deal with customers. Encourage them to come to you with feedback and suggestions. When you recruit new staff, look for people with the right attitude.
What are you promising your customers? Go through all the aspects of your sales and marketing and identify your selling points. Are your customers’ expectations being met or exceeded?
The best way to wow your customers is to under-promise and over-deliver. If you know you can deliver in three days, promise five and your customer will be pleasantly surprised.
It’s good to advertise your strengths, whether they are fast delivery time, friendly service or top quality products. But if you make empty promises and the reality does not match your claims, then you will lose business. However, if your service is top notch and your customers agree then tell the world- there’s no stronger marketing message.
Go the extra mile for your customers
Really good customer service gets people talking. If you go above and beyond the call of duty for your customers, they will tell everyone they know and you will get wonderful word-of-mouth recommendations.
After you’ve made a sale, for instance, call your customer to check that everything is OK. If it is, they’ll be pleased you rang. If there is a problem, you can address it immediately and they’ll be delighted.
agoodic customer service can always keep the habit of emailing his customer about the order and products. For example, they will email their customer regarding whether they get their parcel or not and whether there is a problem of the items they received. Most customers feel grateful to this kind of concerns from agoodic.
Pay attention to details. Follow up calls or emails quickly. If the customer has a problem, try and solve it for them. Keep records of customer service, especially if you have new members of staff that need to get up to speed on your customers.
Summary
The service you provide to your customers is crucial to your business success. For many customers, after-sales service is what makes one supplier stand out from another, often more than product or price. Good customer service can attract new business and can create a loyal customer base.
There are many simple things you can do to improve the service you provide. The starting point is to deliver what you promise, every time. To make sure you keep satisfied customers, you must keep your word. If you do more, you will impress your customers and they will recommend you to their friends. Finally, you must listen and respond when they have complaints.
To experience a perfect After Sale Service, just dealing with China wholesale exporter, agoodic. You will learn a lot from agoodic after even just one time cooperation with them. Consumer Electronic Dropshipper and resellers are strongly recommended to have a try.
China wholesale esporter blog: http://android.chinaelectronicsblog.com