Ingenico Selects Metrix to Automate Global Service Operations

Jan. 26, 2011 - PRLog -- Metrix, the field service software company, today announced that Ingenico, a leading international provider of payment solutions, has selected Metrix as its global service management system.

Headquartered in Neuilly-sur-Seine, France, Ingenico plans to leverage a single global service system, supporting over 15 million electronic payment terminals across 125 countries, by rapidly rolling out Metrix to each region leveraging a common global template.  

All facets of the Metrix 5 Service Management suite are in scope for the project. This includes orders management, returns management, field service management, scheduling and dispatch, product management, customer management, field repair, bench repair, technician/subcontractor/customer portals, contract administration, warranty management and service billing.

”After a thorough review of all the existing applications that could support our service business requirements, including our ERP system, it became clear that the Metrix solution provided the best combination of technology, functionality and value.” said Frederic Abalain, Repair Manager for Ingenico. “The new system will help us to improve our service efficiency and provides a powerful, flexible service platform for the future.”

The worldwide service system will give Ingenico greater visibility to repair data, increase reliability across its service processes and significantly lower operational costs while improving service to their customers. Integration to the company’s SAP ERP system will help improve operational efficiency.

“We are excited to partner with Ingenico and work together on revolutionizing their service operations around the globe,” said Larry Laux, President and CEO of Metrix. “Creating a singular service system across Ingenico will further strengthen their reputation for providing superior customer service.”

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About Ingenico
Ingenico is a leading provider of payment solutions, with over 15 million terminals deployed in more than 125 countries. Its 3,000 employees worldwide support retailers, banks and service providers to optimize and secure their electronic payments solutions, develop their offer of services and increase their point of sales revenue. More information on http://www.ingenico.com.

About Metrix
Metrix enables profitable service management by providing high-value CRM, call center, workforce scheduling, product warranty, service contracts, reverse logistics and mobile field service software solutions. Leveraging over 30 years of experience, Metrix helps innovative companies like Olympus, Cubic, Ericsson, Makino, Motorola and IMAX automate complex service business processes worldwide. For more information, visit http://www.metrix.com.