0800 Numbers and Press 1 For Sales...

Jan. 25, 2011 - PRLog -- Birmingham UK: The ever increasing number of businesses employing the use of 0800 numbers to enhance their customer bases is only going one way, up.

An 0800 number is a free, non-geographic contact number that is provided to businesses and offers a range of added value services which can be customised to the user’s needs.

“The purpose of an 0800 number is to enable consumers to be able to contact their relevant service provider should they become aware of any concerns or queries they may have regarding that service without incurring any call charges. By having such a number in place provides a mutually beneficial platform for both the business and customer to interact, for the customer to then express their wants and needs which enables the business to act, enhancing the customer’s relationship with them.” said Jemma Fox, Marketing Director of The 0800 Number Company.

The key benefits of operating an 0800 number allows customers the peace of mind that they can always speak to someone and offload any concerns they may be having. These concerns can prove to be an invaluable source of feedback to a business and it can allow them the opportunity to amend any errors they may have previously overlooked. It can also help project a better corporate image, particularly with smaller businesses who wish to appear larger than they are in order to give consumers a sense of reassurance that they are dealing with a professional, consistent and stable company.

Other benefits include having the luxury to have calls routed directly to a mobile which enables business people to go about their daily tasks, whether they are in the office or on the road they can always be reached. Calls can also be routed to a sequence of numbers that can be prioritised in the order of locations that person can be reached from and if all else fails an alternative contact can then be reached so that the customer at least gets to speak to someone.

Another very effective service that a lot of businesses use is an Auto Attendant feature which presents the caller with a menu of options such as, “Press one for sales, two for accounts.” By simplifying the purpose of the call enables the business to adapt to the customer’s needs and generate a more personalised service which can lead to increased customer satisfaction.  

There are many benefits to this service as it can help reduce the caller’s waiting time, as well as giving the person who will be answering the call time to prepare, for example opening a file relevant to that client. As well as giving off a more professional image it can also prove to be less costly than installing additional lines, reduce the level of missed/ unanswered calls and gives the person answering the call flexibility around their working day. All of these benefits can help towards good customer relations and a positive business image.

The following link can provide additional information on 0800 numbers: http://www.the0800numbercompany.co.uk/

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We supply 0800 numbers to small, medium and large businesses in the UK.

If your not sure whether an 0800 number is the right choice we also offer 0844 numbers, 0845 numbers, 03 numbers and local virtual numbers for nearly 500 UK towns and cities.