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Follow on Google News | Jim Iyoob Speaking At American Teleservices Association National ConventionEtech, Inc.’s Vice President of Global Development to speak at American Teleservices Association (ATA) Convention and Expo, March 13-16 at the JW Marriott Desert Ridge in Phoenix, AZ.
By: Etech, Inc. “Although an Internet presence has the power to revolutionize an industry, many companies are finding that customers are abandoning their web sites without purchasing,” Through Etech’s web chat services which answer questions, provide additional information and resolve customer issues, Etech clients have significantly improved their online performance. Etech’ “Over the past 10 years, Etech has administered over 10 million web chat sessions, closing more than 1 million online sales, “ said Jim Iyoob, Etech’s vice president of global development. “We have perfected the web chat process and I’m happy to share our experience and results with others at the ATA convention in March.” Mr. Iyoob will discuss the top five causes for shopping cart abandonment, why customers chat before and after purchase, and how chat transcripts are full of valuable business intelligence. During the presentation, Mr. Iyoob will share a case study on one of the world’s leading telecommunications companies and how they have transformed their online sales program by reducing costs, increasing online conversions and average order value. He will end the presentation by discussing best-in-class processes for developing and implementing a web chat strategy. If you are looking to add web chat services in 2011 or need to improve your online sales results, this will be a presentation you won’t want to miss. For additional information about Etech and their web chat services, please contact info@etechinc.com. For more information on the upcoming ATA convention, please visit Ataconnect.org. About the American Teleservices Association The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion. For more information: # # # About Etech Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: End
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