For nearly a decade, Stark has been aiding hotel clients across the United States in creating exquisite customer service experiences, resulting in increased guest satisfaction and loyalty. By using Stark’s uniquely designed guest service enhancement programs, established on a foundation of five-star, five-diamond hospitality standards and integrated with current technology, hotels of all sizes have experienced customer loyalty retention and growth.
Cindy Bowen, General Manager of the Lexington Lansing Hotel, states, “We are very proud to have been acknowledged with the "Lexellence"
Naomi Stark, President of Stark Service Solutions, comments, “Working shoulder to shoulder with hoteliers to deliver the quality products they require and deserve is why we exist. We are delighted to announce this new addition to our family of Touch System users and welcome the Lexington Lansing as the first Lexington Hotel to the program.”
“We chose this system because of the ease of use, the customizability, and the ability to more efficiently manage and maintain our hotel’s facilities and guest rooms,” comments Mark Willett, Director of Facilities & Systems. Alex Saudi, Director of Operations for Lexington Lansing, is so excited to see the staff engaged. “It is a wonderful thing to get your housekeeping and maintenance teams excited about room inspections and improving guest room quality scores.”
The Housekeeping & PM Touch System™ Module is the future of property management for housekeeping and maintenance professionals. It’s easy to train, use, and access. The System is web based and can be used on any desktop or mobile device, such as iPad or Blackberry. This is a great asset for both maintenance and housekeeping managers and supervisors to track room inspections, quickly access reports, and maintain deep clean and PM programs. The scheduling and alerts tool allows for improved planning and scheduling.
About Lexington Lansing Hotel
Located in Michigan's capital city and home to Michigan State University; The Lexington Lansing Hotel is minutes away from the capitol building and conveniently accessible from Interstate I-496. Our newly renovated public spaces, 212 well-appointed guest rooms, beautiful ballrooms and smiling faces are just a sampling of what awaits you. A stay at our property would not be complete without experiencing our award-winning restaurant, Christie's Bistro. Explore the menu at this award-winning restaurant, offering everything from comforting favorites to specialties we've become known for...it's sure to satisfy your cravings. Open 7 days a week for Breakfast, Lunch, Dinner and Sunday Brunch. In addition to our restaurant, visit our Activities Center, which features an indoor basketball and sports court, indoor heated pool and whirlpool, game room and custom-designed fitness center- all of which are open 24 hours for your convenience. We look forward to planning your visit, whether it is for a meeting, celebration, or large conference. Welcome to Michigan... welcome to our home! 925 South Creyts Road Lansing, MI 48917; Phone: 517-323-7100;
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Stark’s uniquely designed service enhancement programs are established on a foundation of five-star, five-diamond hospitality service standards and integrated with current technology. Recognized by the Medical Community, Stark is the NATIONAL 2011 EXCLUSIVE MD Preferred Service Award recipient for outstanding Technology and Training Services for the hospitality industry. This award recognizes the distinct ability of their training and software solutions to impact service levels, create a unique approach to taking care of travelers, and raise the bar of service experiences. This privately owned and operated company is built upon a distinctively personalized approach to the hospitality business. Contact Keith Williams, Executive Vice President, at 480.415.1161 or firstname.lastname@example.org. Visit the web site www.starkservicesolutions.com Follow on Twitter @StarkSolutions and Like on Facebook: Stark Service Solutions - Touch System.