Hershey Technologies Presented Enterprise Capture Awards at the Hershey Technologies Customer Forum

Enterprise Capture Awards were presented to San Diego County Credit Union for Strategic Vision; the City of San Diego Public Utilities Department for Best Business Case; and The Boeing Company, Shared Service Group for Innovation.
By: Berena Pena
 
Jan. 20, 2011 - PRLog -- San Diego, CA - January 17, 2011 – Hershey Technologies recognized these three companies for their vision and innovative use of multiple Enterprise Content Management systems to successfully create streamlined and effective content management solutions.
Award recipients were determined by examining these factors:  what was the current situation, what were the challenges, what are the solutions and results.
Enterprise Capture Strategic Vision Award presented to San Diego County Credit Union.
The Situation:  San Diego County Credit Union uses Kofax Capture to streamline their member documentation.  Customer records were either routed to the central office or scanned with legacy windows technology.  They used unsupported technology which caused longer customer service time cycles and higher lifecycle costs.
The Challenge:  The challenge was to do more with less, introduce supported technology, gain adoption of customer representatives, deploy technology at 28 locations, minimize the use of 3rd party applications, and improve the quality of service to its 212,000 members.
The Solution and Results:  Hershey Technologies created a solution package using the new Distributed Capture Kofax Front office Server, the WEB Browser TWAIN Scanning client; enabling MFP scanning from several manufacturers, and complimenting the centrally managed Kofax Capture System that was already in use.  Administration costs were reduced by using Kofax & Hershey Tech Support.  Weekly status / issue resolutions were created.  Single solutions to support mixed MFP, ID Card & Passport scanners were created.  Unsupported applications were retired.
Enterprise Capture Best Business Case Award presented to the City of San Diego Public Utilities Department
The Situation:  This major municipal agency was faced with limited staff and budget resources.  They wanted to centralize and consolidate their Enterprise Content Management systems.
The Challenge:  They used various versions of Kofax Capture, legacy imaging hardware, multiple Enterprise Content Management systems, support teams, and custom installations.  They had a limited time frame and budget, and they had limited experience with Enterprise Content Management systems.
The Solution and Results:  Hershey Technologies worked with the Public Utilities Information Technology Project Manager to successfully plan and architect a new upgraded single server Kofax Capture environment.  This included upgrading Legacy Kofax Capture to the current version;  enabling software licensing / Virtual Environment support; testing all custom modules; creating a single system with multiple connect agents; improving the Distributed Capture Architecture; and refreshing the imaging hardware and operator training.
Enterprise Capture Innovation Award presented to The Boeing Company Shared Services Group.
The Situation:  This leading Fortune 100 manufacturer wanted to streamline their document based communication.  Their staff used the 2nd generation of Kofax Capture.  They wanted to continue the use of their existing work products and were looking for a trusted advisor.
The Challenge:   Transactions are distributed across the globe.  They most often use an electronic format.  Their clients are highly educated.  They have complex work processes.  They need to use their system integration and custom workflow agents, and they need an immediate solution.
The Solution and Results:  Hershey Technologies created effective tools and processes to incorporate Kofax Capture Enterprise, KTM, Kofax Communication Server, Microsoft SharePoint and custom workflow modules to streamline The Boeing Company’s document based communication.

# # #

Since 1991 Hershey Technologies has been delivering Data Capture Solutions, Enterprise Content Management Solutions and Business Automation Solutions. Our suite of hardware, software, and professional support services transforms manual processes into accurate, highly automated systems.
Hershey Technologies is a Microsoft Gold Certified Partner and a Kofax Platinum Partner.

Contact Hershey Technologies to see how we can improve your business!
www.hersheytech.com (800) 705-0401 ext. 21 or info@hersheytech.com
End
Source:Berena Pena
Email:***@hersheytech.com Email Verified
Zip:92121
Tags:Technology, Kofax, MICROSOFT, Sharepoint, Scanning, Enterprise Content Management, Distribution, San Diego
Industry:Technology
Location:San Diego - California - United States
Account Email Address Verified     Disclaimer     Report Abuse



Like PRLog?
9K2K1K
Click to Share