Louise joins ProtoCall One from contact centre consultancy RXP, now part of the Panther Group, where she worked for nearly five years as a consultant. Previous to RXP, she had senior positions at a number of high profile contact centre companies, including Datapoint, AT&T, Lucent Technologies and Avaya. With Datapoint, Louise was responsible for selling high value contact centre solutions to some of the UK’s leading companies. At Avaya, Louise was an account director responsible for managing key clients such as IBM, BT and car rental brands Budget and Avis.
Louise is a graduate with a business degree from the University of Glamorgan, and lives with her family in the New Forest, where she enjoys playing hockey to county-league level. She is also a keen walker and is planning to walk the 97-mile West Highland Way during 2011, walking from Milngarvie on the outskirts of Glasgow to Fort William.
Jason Sparks, commercial director, ProtoCall One, said:
“We welcome Louise to ProtoCall One – her background and experience across the contact centre industry is exceptional and we are confident she will become a vital member of our sales team. ProtoCall One forged ahead strongly during 2010 with a number of key senior appointments and we are now well placed to fully capitalise on market opportunities in 2011.”
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About ProtoCall One
ProtoCall One is a leading contact centre consultancy and systems integrator, specialising in multi-channel communications, virtual contact centres and workforce optimisation. The company provides solutions to help businesses improve how they connect with their customers across multiple contact channels such as email, web chat, SMS and social media.
ProtoCall One helps contact centre operations to improve customer experience; set and manage agent efficiency and effectiveness KPIs; optimise proactive outbound productivity;
In addition, ProtoCall One helps operators implement virtual contact centres; integrate home agents; fully exploit self-service and proactively reduce call volumes. The company is now regarded as the UK’s leading Genesys expert. For more information, please visit www.pc-1.co.uk