Transform your customer relationships and maximise growth with Ireland's newest CRM application

Jan. 17, 2011 - PRLog -- With an estimated 1,500 companies going bust in Ireland in 2010 there has never been a better time to ensure relationships with current customers are maintained. BPA CRM facilitates this as it is low cost, easy to use and can be installed much quicker than traditional CRM software with the same benefits. This means there is less risk and ROI is realised much faster, while the application is 100% customisable having been built on top of Microsoft  SharePoint . ERS Computer Solutions experience of deploying and customising both SharePoint and CRM based platforms as a Microsoft Gold Certified Partner, ensures that the skills, resources, experience and knowhow are available in Ireland to deliver leading edge solutions using the BPA applications.

Boris Lutz, Managing Director of BPA Solutions cited this as a major reason for the partnership exclusivity; “ERS is the right partner for BPA in Ireland because they have strong SharePoint competence plus extensive business process knowledge around CRM solutions. They understood the capabilities of the BPA xRM application platform immediately which was a key area we looked at in our selection process. We are delighted that we have a strong partner like ERS in Ireland, who share the same philosophy as BPA in delivering solutions that cover 80% of the needs at 20% of the costs, giving the highest levels of user adoption".

With organisations from all industries focusing on lowering operating costs yet still attempting to grow it is important that the right solution is in place to properly manage the customer care, marketing and sales processes.  BPA CRM can ensure that they not only retain their existing customers and create targeted campaigns for potential new customers, but also gain access to critical business information enabling them to make high level strategic decisions.

Speaking about the new partnership, Managing Director of ERS Computer Solutions, Colm Stafford said; “We are delighted to have been selected by BPA Solutions sarl as their exclusive partner here in Ireland. ERS have over 25 years experience in delivering IT solutions to customers throughout Ireland, and we view the BPA CRM application as a key product within our portfolio of solutions. Our expertise in the areas of SharePoint server, CRM solutions and the .NET development platform makes us the ideal partner to design, deliver and support a wide variety of solutions that BPA CRM can address. BPA have a tremendous development team and an exciting range of products in the pipeline which we plan to launch into the Irish market this year”.

BPA CRM also provides a more comprehensive set of features when compared to many of its more expensive competitors, especially when its tight integration with the Microsoft SharePoint platform is taken into consideration. SharePoint is a fully fledged content management platform, providing a much more efficient way of storing documents and emails, which can be easily retrieved to provide users with the specific information needed. By integrating the BPA CRM application with SharePoint, these documents and emails can then be linked to accounts, contacts, opportunities, cases or even custom lists as required.

ERS Computer Solutions are a leading Microsoft Gold and Citrix Silver IT Solutions and Support provider operating from Dublin, Ireland, for over 25 years, specialising in CRM, SharePoint and  Virtualization deployments.

Visit http://www.ers.ie/CRM.html for more details.

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About ERS Computer Solutions:

Established in 1985, ERS Computer Solutions are a Microsoft Gold Certified and Citrix Silver Partner, having provided IT support and services to a broad range of organisations (large and small) throughout Ireland, evolving into one of the largest providers of business and IT solutions to the general business community. ERS’ core strengths lie in our ability to identify our customers requirements and deliver IT solutions that match with their expectations, on-time and in a professional manner.

Solutions regularly deployed by ERS include Microsoft SharePoint Server 2007 and 2010, Server and Desktop Virtualization, Microsoft Dynamics CRM 3.0 and 4.0, Microsoft Business productivity Online Suite (BPOS), the Microsoft .NET Application platform and complex Scanning Solutions. ERS also provide a range of infrastructure solutions covering Exchange 2007 and 2010, Office Communication Server, SQL Server 2005 and 2008, and VoIP Telephony Systems.