Magellan Call Center Offers Inbound Call Center Services To Drive Business Growth

Jan. 16, 2011 - PRLog -- Magellan Solutions Outsourcing Inc., one of the Philippines’ fastest-growing call centers, is offering small and medium enterprises, and large corporations across the globe its full range of inbound call center solutions to support their customer service in their home country. This is in response to the strong demand from businesses that are seeking ways to ensure growth this year by providing 24/7 services. Aside from voice-based customer service, e-mail and web chat are fast becoming popular.

While customer support remains its flagship offer, Magellan Solutions has been attracting companies requiring order taking, help desk, live answering services and reservations. The call center provider soon will be introducing customized price packages designed to suit the needs of each client.

According to Fred Chua, chief executive officer of Magellan Solutions, more small and medium businesses have been considering outsourcing their inbound customer service to the Philippines, as shown by the number of inquiries he has received over the last 2 years. “One inquiry from a company in the United States asked us how it can move its entire customer care department to the Philippines,” he said enthusiastically.

With the Philippines now enjoying a reputation as the world’s top offshoring destination, global businesses are setting higher standards to their call center providers like Magellan. Chua said international businesses demand a high level of professionalism, of which Magellan Solutions continuously strives to deliver. He said there are clients who have stayed with the company since it began operations in 2005. “We are confident that we can exceed our client’s expectations. We have been gifted with talented and fluent agents who are properly trained to meet their requirements.” To date, the company has 275 employees in 2 locations and still growing.

Magellan Solutions today offers inbound call center services such as customer service, help desk, technical support, order taking, complaints handling, reservations, after office hours support, dealers locators and multi-lingual support. Chua is encouraging more businesses abroad to take advantage of these services. Magellan Solutions after all provides the same level of service usually offered by multinational call centers to small and medium businesses, entrepreneurs and professionals worldwide.

For more information about Magellan Solutions Outsourcing Inc., visit http://www.magellan-solutions.com.

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Magellan Solutions Outsourcing Inc is an expanding Philippine-based contact center providing high-quality offshore call center solutions to small-to-medium businesses, entrepreneurs and professionals worldwide.