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Admiral set to shake-up IT services market with new IT support service for SMEs

Admiral Group predicts rapid growth for its outsourced IT support services offering, targeting small to medium-sized enterprises with substantial cost-savings of up to 65% compared to in-house resources and ‘business-class’ customer service.

 
 
Graham McMullen - Group Chairman, Admiral
Graham McMullen - Group Chairman, Admiral
PRLog - Jan. 11, 2011 - Admiral Group, a leading provider of IT, telephony and audio visual solutions, has announced ambitious growth plans as it sets its sights on serving the growing outsourced IT support services market with an offering designed especially to meet the needs of SMEs.  

Admiral has recently successfully sold its printing and copying division to allow it to focus on its fast-growing IT, telephony and audio visual business. Admiral believes there is a substantial growth opportunity in serving 10-150 employee businesses with a comprehensive outsourced IT support service tailored to the needs of this sector.

Admiral’s new service aims to address the IT support needs of businesses that do not want a full time IT department, but require an affordable service with the reassurance of an IT helpdesk, an active disaster recovery plan and a predictive monitoring and maintenance programme to ensure networks and servers work optimally.  Admiral will also provide consultancy and services to help customers to build on their IT infrastructure and incorporate the very latest technology such as virtualisation, mobile working and cloud computing.

The new Admiral service promises cost savings of up to 65% compared to businesses’ in-house IT support teams.  Admiral customers will benefit from their substantial investment in IT support technicians and the latest diagnostic and remote network monitoring systems.

Admiral is an accredited partner for Microsoft, HP and VMware and has centres in London, Luton, Milton Keynes and Leeds which will all offer a 24/7 service.  To minimise any system downtime for businesses, the majority of IT issues are solved by Admiral’s technicians logging-in remotely, backed-up with a team of on-site technicians ready if a physical site visit is required.  Admiral technicians also provide customers with an IT expert they can call on for advice – to provide an impartial view on upgrading and improving IT systems.

With extensive experience in serving the SME sector, managing a wide portfolio of sites across the UK - Admiral will build on its hard-won reputation in the telephony and print sector with a commitment to provide good value and customer service to the IT services market.  The company aims to make procuring IT support services simple and straightforward, to ‘productise’ solutions in a market which is regarded as hard to understand by end-user businesses. As part of its marketing and sales focus, Admiral will be doubling the size of its field sales force and tripling its telesales team in order to target areas across London and south-east England.

David Stanton, managing director, Admiral IT, commented:
“Admiral has an enviable track record in delivering high quality IT services and solutions, and we act in partnership with our customers to help support and develop their IT infrastructure.  Getting the basics right with regards to IT support and disaster recovery is vital for any business and once this is in place businesses are in a good position to investigate new technology which can help improve their business.  Admiral can act as a trusted IT adviser for businesses for the day-to-day issues and help to build for the future.”

Graham McMullen, group chairman, Admiral Group, commented:
“We know that many SMEs are poorly served with regards to their IT support. They are reluctant to invest in adequate in-house IT resource, but want levels of IT support enjoyed by the largest corporate customers.  For the vast majority of SMEs, they are completely reliant on their IT networks for the core functions of their business.  Admiral is offering a support service which we believe is true ‘business class’, IT support when it is required, 24/7, delivered by IT professionals who understand our customer’s business needs.”

< Ends >

About Admiral Group
Admiral Group provides a wide range of office technology solutions for the 21st Century. Through its exceptional customer focus around design, installation and maintenance of office technology solutions, Admiral has developed lasting partnerships with clients and suppliers alike. A privately owned organisation, the Admiral Group has experienced phenomenal growth since its formation in 1996.

With headquarters in Luton and satellite offices across the UK, Admiral offers the full resources of a major national organisation delivered through a local point of contact. Admiral invests heavily in management processes and staff training to ensure a first class service across all of its core business activities. Admiral is a preferred supplier for many of the leading hardware manufacturers and software suppliers and its engineers and technicians enjoy the highest levels of accreditation in the industry.  For more information, please visit www.admiral-group.com

For further sales and marketing information about Admiral Group, please contact:
Mike Josephs, marketing director, Admiral Group
Tel: 01582 557922. Email: MJosephs@admiral-group.com

For all Admiral Group media enquiries, please contact:
Miles Clayton / Simon Bennett, Agility PR Limited
Tel: 01992 586190.  Email: miles@agilitypr.co.uk /simon@agilitypr.co.uk

# # #

About Admiral Group
Admiral Group provides a wide range of office technology solutions for the 21st Century. Through its exceptional customer focus around design, installation and maintenance of office technology solutions, Admiral has developed lasting partnerships with clients and suppliers alike. A privately owned organisation, the Admiral Group has experienced phenomenal growth since its formation in 1996.

With headquarters in Luton and satellite offices across the UK, Admiral offers the full resources of a major national organisation delivered through a local point of contact. Admiral invests heavily in management processes and staff training to ensure a first class service across all of its core business activities. Admiral is a preferred supplier for many of the leading hardware manufacturers and software suppliers and its engineers and technicians enjoy the highest levels of accreditation in the industry. For more information, please visit www.admiral-group.com

Photo:
http://www.prlog.org/11211526/1

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Contact Email:
***@agilitypr.co.uk Email Verified
Source:Simon Bennett, Agility PR Ltd
Phone:0845 270 5070
Zip:LU1 3BS
City/Town:Luton - Bedfordshire - United Kingdom
Industry:Business, Computers, Technology
Tags:admiral group, IT, helpdesk, support, MICROSOFT, hp, SME, Network
Shortcut:prlog.org/11211526
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