ITIL Certification Training Provider ITSM Academy Celebrates 6th Year with RCCSP

Jan. 10, 2011 - PRLog -- Recognized ITIL™ certification training provider ITSM Academy, a full service provider of IT Service Management education and advice, is celebrating its 6th year as a member of the RCCSP Professional Education Alliance.

RCCSP has recommended ITSM Academy’s ITIL certification training and events to its vast customer base of IT support professionals for five consecutive years, incorporating ITSM Academy course schedules into the RCCSP Alliance meta-catalogue of endorsed courses.  The Alliance structure permits member companies to selectively include other Alliance members’ training and certification courses in their own schedules, expanding services to their customers.  In 2009, ITSM Academy did just that, adding the Call Center Manager Certification, an Alliance member certification course, to the ITSM Academy course catalogue.

"RCCSP has been an excellent partner for us through the years.  They are dedicated and hardworking, and are always striving to make the best fit for their learners," said Lisa Schwartz, ITSM Academy co-founder and Chief Operating Officer.”

“Cross-marketing amongst RCCSP Professional Educational Alliance companies can be expected,” reports Nina Kawalek, CEO for RCCSP. “These certification products, ITIL for IT and Call Center Manager for the contact center, are both based on process frameworks. ITIL’s holistic process framework transforms an IT department from product developer to service provider. The Call Center Manager Certification is based on the RCCSP Call Resolution Process Model™, a framework that transforms the call center’s activity from responsive dialogue to process-based construction of a service product.  If a service provider offers certification training to one side of a client’s organization, it’s logical that they would want to respond to the needs of other departments where possible.”

A complete listing of dates, locations, and ITIL Training and Certifications can be found here: http://www.the-resource-center.com/catalogs/certification....

Dates and locations for the Call Center Manager Certification Course can be found here: http://www.the-resource-center.com/SEMINARS/hd2-6.HTM.

RCCSP is always seeking out new alliance partners that can offer dependable and recurring open-enrollment classroom training courses. Training providers interested in joining the RCCSP Professional Education Alliance should visit http://www.the-resource-center.com/contact_us.htm.

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RCCSP is a progressive industry-supported and industry-recognized accreditation and certification organization, maintaining and coordinating the most comprehensive portfolio of certification credentials available to contact center and IT professionals.