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Follow on Google News | Keep Performance Appraisals Positive, Even When They're NegativeThe "Customer Service Newsletter's" panel of experts offer advice on how to get the most from performance appraisals. The key: Keep it positive, even when it's negative.
By: Sharon F. Benigson, Customer Service Group That's according to the "Customer Service Newsletter's" Look for the good as well as the bad, says Jennie Davis of Animal Supply Company. "When evaluating an employee's performance, it is very important (and probably most important) to recognize the good as well as the bad in terms of that employee's behavior and performance," "I always make it a goal to sandwich the type of feedback I offer reps. I make it a point to start and end every review on a high note. Quite often it can be easy to provide negative feedback, but it can also be detrimental to an employee's performance and attitude to leave a review feeling dejected and unappreciated." The full article, including advice from Lindsey Banville, Footlocker.com and Ed Loeffler, Gold Coast Freightways Inc. is in the December issue of "Customer Service Newsletter." # # # About the Customer Service Group For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator. Website: http://www.CustomerServiceGroup.com End
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