Hooman Toyota of Long Beach Complaints Resolved Quick - Customer Delight Program Enhanced

Dec. 23, 2010 - PRLog -- Customer Resolution Managers now have more power to take action and resolve issues faster than ever before.  

Hooman Automotive Group, greater Los Angeles dealer group has won numerous awards including Mark of Excellence and Standards of Excellence awards from car manufacturers. Hooman Toyota is one of the top Customer Satisfaction Index (CSI) and fastest growing dealerships in America.

Hooman Toyota in Long Beach is an Accredited Better Business Bureau member since 2008 with a B+ Rating. According to BBB, it is a “Very high rating. A company with this rating would not have a significant number of complaints or other considerations that could pose a problem to consumers”. Also as an accredited BBB company, Hooman Toyota of Long Beach “has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.”  Click link for more details: http://www.docstoc.com/docs/67855345/Hooman-Toyota-of-Long-Beach-BBB-Accredited-B--High-Rating-ID-100063703

The Hooman Automotive organization has turned poorly performing dealerships around. “Our success contributes to our loyal customers. We believe in offering superior customer service at great value for our clients. Our automotive businesses have seen many clients repeatedly come back to us for vehicle purchases and services, even second generation customers. We exist and prosper because our customers have supported us over the 9 years we’re in business.” said Hooman Michael Nissani, President of the Hooman Automotive Group. “We may have had a bad apple or two worked for us and that have since resolved. It is the nature of a car purchase to disagree, so we try hard for everyone to be happy.”

The Hooman Automotive Group Customer Delight program is really an enhancement of the already exist Customer Satisfaction policy. The goal of the enhance plan is to take any customer complaint serious and work to resolve them quickly. The Customers Resolution Managers (CRM) have added power to take quick actions immediately.
The Hooman Automotive Enhanced Customer Delight Program includes the followings:
1.   Customer direct contact to Customer Resolution Managers
2.   Immediate respond to any issue
3.   Stricter hiring process
4.   Employee suspension or termination for misconducts
5.   If the issue is not resolved, open to using a 3rd party mediations  
Hooman Toyota (www.HoomanToyota.com) offers new Toyota and Scion Cars, Trucks, SUV’s, Vans, and Hybrid vehicles. In addition, Hooman Toyota has over 300 premium used and factory certified vehicles, parts, service, car rentals, primary and secondary financing. Hooman Toyota like all Hooman Automotive dealers will offer Hooman’s renowned VIP Customer Privilege. VIP Customer Privilege program allows customers of New or Certified vehicles luxury-style dealer experience. Please see our website for complete details.    

Hooman Automotive Group is the automotive retail arm of Hooman Nissani Enterprises. Hooman Automotive has been a Greater Los Angeles dealer since 2002, currently operates Hooman Toyota (www.hoomantoyota.com) and Hooman Nissan (www.HoomanNissan.com) in southwest of Los Angeles. Over the years, Hooman Automotive have earned numerous awards from Manufacturers, Dealer Associations and of Excellences. Hooman Nissani Enterprises has operations and holdings in commercial real estates, service stations, repair facilities, and other businesses. The Hooman organizations enrich the communities it operates in with high earning careers and community developments.  

Contact:
Laura Gonzalez
Customer Resolution Manager, Hooman Toyota
laura@hoomanautomotive.com
4401 East Pacific Coast Hwy
Long Beach, CA 90804
(800) 905-1570

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Hooman Automotive Group is the automotive retail arm of Hooman Nissani Enterprises. Hooman Automotive has been a Greater Los Angeles dealer since 2002, currently operates Hooman Toyota (www.hoomantoyota.com) and Hooman Nissan (www.HoomanNissan.com) in southwest of Los Angeles. Over the years, Hooman Automotive have earned numerous awards from Manufacturers, Dealer Associations and of Excellences. Hooman Nissani Enterprises has operations and holdings in commercial real estates, service stations, repair facilities, and other businesses. The Hooman organizations enrich the communities it operates in with high earning careers and community developments.