During this successful period, the company has won a number of high profile global contracts, added a new office in India and increased headcount to meet the growing demand for voice recording solutions.
“As client needs evolve, CyberTech will continue to expand as we work to push the boundaries of innovation and achieve further success in key market sectors such as public safety, financial and contact centres,” said Ad Ketelaars, CEO of CyberTech International.
CyberTech has also introduced several industry firsts over the last year including CyberTech Myracle Plus, among the lowest per-channel voice recording solution that offers big system features in a smaller package and is designed to meet the needs of operations with less than 200 seats. Another innovation is CyberTech Max, an unlimited scalability voice recording system.
Other highlights of 2010 include:
• New global partnerships with industry leading suppliers of financial turrets, voice analytics and workforce management solutions
• New distribution partnerships across Europe, Asia, North America and South America
• Expanded platform certifications with Cisco, Avaya, Motorola and others
• Product of the Year award from Customer Interaction Solutions magazine
Ketelaars added, “We anticipate that 2011 will be another successful year for CyberTech as we continue with our aggressive growth rate and pace of innovation to consolidate our position as the voice recording company to watch.”
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About CyberTech International
Founded in 1985, CyberTech International is the longest established and one of the largest global providers of call recording solutions. CyberTech is also currently the fastest growing and uses the latest, innovative recording technologies to provide the most secure, open and future-proof solutions that enable organisations to improve performance, optimise service, mitigate risk and maintain compliance at a lower cost. CyberTech UK has specialised in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisations for over two decades. CyberTech UK is an integral part of the CyberTech International group of companies and supports over 1,000 customers in the UK and Ireland. For more information, visit www.cybertech-