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Aastra launches new version of its CMG contact management suite

Aastra, a leading company at the forefront of the enterprise communication market, today announced it has launched version 7.5 of its CMG application suite to enhance businesses' daily communications and collaboration with partners and customers.

 
PRLog - Dec. 21, 2010 - JOHANNESBURG, South Africa -- CMG Application Suite is an advanced contact management system for organisations seeking to improve their customer service. It incorporates outstanding call handling and the ability to easily track team members with the right competence to respond to external enquiries.

This feature-rich suite encompasses activity and availability management, attendant consoles, speech diallers, desktop call handling and team collaboration. CMG was a recipient of the Technology Marketing Corporation (TMC) 2009 Unified Communications magazine Product of the Year Award.

The solution contains a number of new applications that provide attendant users and business users with all the information needed for providing rapid, accurate and professional communication with their colleagues and customers.

This includes as part of this latest release:

* Voice conferencing with InConference to easily create a conference bridge by checking availabilities on calendars and letting participants join the conference by simply dialling the organiser's extension (with a PIN code option if required to secure the call).
* InTouch +, a powerful and flexible UC client that provides a broad range of features from a single interface (soft phone, instant messaging, directory search, contact management and presence information).

“CMG is SIP based, creating a flexible and versatile solution that is vendor agnostic and can be integrated with Aastra call managers as well as those of other vendors. The support for open standards is a cornerstone of Aastra's business philosophy,” said Brenda Seynaeve, Technical Director for Aastra Telecom South Africa.

Aastra has also improved:

* The attendant functions
* The integration of CMG with its contact centre solution, Aastra Solidus eCare, in order for attendant calls to benefit from Solidus eCare's powerful routing features.

CMG integrates with Microsoft Exchange and Outlook, IBM Lotus Domino and Notes and Novell GroupWise/Windows client. For more information about Aastra CMG, please contact: sales_ssa@aastra.com.


Aastra Telecom South Africa

Aastra Telecom South Africa is the sub-Saharan business unit of Aastra Technologies (TSX:“AAH”), a leading company at the forefront of the enterprise communication market. Headquartered in Concord, Ontario, Canada, Aastra develops and delivers innovative communications products and applications for businesses. Aastra's operations are truly global with more than 50 million installed lines around the world and a direct and indirect presence in more than 100 countries. Aastra is entirely dedicated to enterprise communications and offers one of the most complete portfolios of unified communications solutions individually tailored to satisfy its customers' requirements. These range from feature-rich call managers for small and medium businesses and highly scalable ones for large enterprises, integrated mobility, and call centres solutions to a wide selection of terminals. With a strong focus on open standards, Aastra enables enterprises to communicate and collaborate more efficiently. For additional information on Aastra, visit our Web site at http://www.aastrasa.co.za or http://www.aastra.com.

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Premium provider of Unified Communications, Collaboration, Contact Centre, VoIP and Open Standards based telephony solutions, servicing the sub-Saharan African region.

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Contact Email:
***@aastra.com Email Verified
Source:Zak Evans
Phone:+27117239980
Zip:1610
City/Town:Johannesburg - Gauteng - South Africa
Industry:Telecom
Tags:collaboration, cmg, PBX, contact centre, call centre, Telephony, VOIP, switchboard, mx-one
Shortcut:prlog.org/11166413
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