This feature-rich suite encompasses activity and availability management, attendant consoles, speech diallers, desktop call handling and team collaboration. CMG was a recipient of the Technology Marketing Corporation (TMC) 2009 Unified Communications magazine Product of the Year Award.
The solution contains a number of new applications that provide attendant users and business users with all the information needed for providing rapid, accurate and professional communication with their colleagues and customers.
This includes as part of this latest release:
* Voice conferencing with InConference to easily create a conference bridge by checking availabilities on calendars and letting participants join the conference by simply dialling the organiser's extension (with a PIN code option if required to secure the call).
* InTouch +, a powerful and flexible UC client that provides a broad range of features from a single interface (soft phone, instant messaging, directory search, contact management and presence information)
“CMG is SIP based, creating a flexible and versatile solution that is vendor agnostic and can be integrated with Aastra call managers as well as those of other vendors. The support for open standards is a cornerstone of Aastra's business philosophy,”
Aastra has also improved:
* The attendant functions
* The integration of CMG with its contact centre solution, Aastra Solidus eCare, in order for attendant calls to benefit from Solidus eCare's powerful routing features.
CMG integrates with Microsoft Exchange and Outlook, IBM Lotus Domino and Notes and Novell GroupWise/Windows client. For more information about Aastra CMG, please contact: email@example.com.
Aastra Telecom South Africa
Aastra Telecom South Africa is the sub-Saharan business unit of Aastra Technologies (TSX:“AAH”)
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Premium provider of Unified Communications, Collaboration, Contact Centre, VoIP and Open Standards based telephony solutions, servicing the sub-Saharan African region.