A Call Centre and an Answering Service - what's the difference?

Dec. 20, 2010 - PRLog -- A question that has come up a lot since answering services started operating is what is the difference between a call centre and an answering service?

Quite simply put, there is no difference.

In fact if you type ‘call centre’ into wikipedia you will get the following description:
‘A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.’

If you type ‘answering service‘ into Wikipedia you will be redirected to the above description.

So why is it that answering services avoid calling themselves a call centre?

I would say that the reason is because when you think of a call centre you associate with an impersonal service, where calls get answered by random people.

At Jet Virtual we understand that just by calling ourselves an answering service rather than a call centre, it does’n't change what we do and is not enough to provide a personal service where clients feel valued and cared for each and every time they call.

So how do we set ourselves apart from other call centre / answering services?

There are a number of ways we do.

~ We make sure that every business that uses Jet Virtual, as their chosen answering service, is assigned one receptionist who handles their calls.

~ Each receptionist is hired based on their experience and qualifications. We don’t hire just anyone with a mouth.

~ Every individual receptionist gets to know your business and your clients which builds a personal relationship and not just a different voice at the end of the phone each time.

~ We place customer service as our number one priority.

In fact, 99% of businesses, who take our answering service free trial, stay with us because they feel that we provide a more personal answering service.
After all, great customer service is what drives great businesses to great profits!


About Jet Virtual:

The UK's PERSONAL answering service. At Jet Virtual we place customer service as our number one priority by recruiting the right people and aiming to provide you with the most personal, professional and reliable UK telephone answering service. Unlike most answering services, with Jet Virtual you are provided with one exceptional person who gets to know your business and handles your calls as if based in your office. Whether you are a small business owner or large company, Jet Virtual’s telephone answering service will give you the support you need, when you need it. Clients who use our telephone answering service range from the small business owner looking for a professional image to large companies requiring switchboard support. By providing you with a live call answering service, as well as other virtual office services, we can support your growing business by saving you time, reducing your costs and help improving your level of customer service. We pride ourselves on the attention we give each business’s individual needs and look forward to welcoming you as part of the Jet family, where we strive to grow together. We don’t just answer calls … We build relationships.

Visit our website: http://www.jetvirtual.co.uk

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Jet Virtual is a leading telephone answering service based in London.
Providing a more personal answering service as well as virtual office mailing addresses and meeting rooms across the UK.