Recently released market study: Trends in African Outsourcing: Focus on North Africa

Dec. 18, 2010 - PRLog -- North Africa is often overlooked as a location for outsourcing delivery, in favor of more established hubs in India, Eastern Europe, and Latin America. However, countries such as Egypt, Morocco, and Tunisia have all emerged in recent years as viable low-cost centers, particularly for providing nearshore services to European clients.

Features and benefits
Provides detailed analysis of North Africa's leading sourcing locations: Egypt, Morocco, and Tunisia.
Looks at the potential for growth in the region's other major markets, including Algeria and Libya.
Highlights
The number of IT services companies choosing to set up in North Africa has been steadily increasing in recent years, with the likes of Wipro, Genpact, Dell, Stream, and Sutherland Global Services opting to join major names such as IBM and HP, which have had presence in the region for some time.

Your key questions answered
What are the advantages of locating an offshore delivery center in North Africa?
Which North African markets are most attractive as delivery locations, and why?

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Report Table of Contents:

TABLE OF CONTENTS
Summary 1
Catalyst 1
Ovum view 1
Key messages 2
Outsourcing in North Africa 5
Overview 5
The domestic IT services market 6
Advantages of North Africa as a delivery location 8
Looking outside the established markets 12
Overview 12
Algeria 12
Libya 13
North Africa's leading IT services markets 15
Egypt 15
Morocco 20
Tunisia 24
APPENDIX 28
Further reading 28
Methodology 28
Author 28
Ovum Consulting 28
Disclaimer 29

TABLE OF FIGURES
Figure 1: Number of IT services deals signed in North Africa, 2006-09 7
Figure 2: Fully loaded operating costs per FTE for large centers, $ per year 10
Figure 3: Number of graduates per year by country 16
Figure 4: Egypt's annual number of graduating students, by subject 17
Figure 5: Egyptian CRM agent positions, 2010-15 18
Figure 6: Moroccan CRM agent positions, 2010-15 22

TABLE OF TABLES
Table 1: North Africa key facts 5
Table 2: Average flight times from major North African cities 8
Table 3: List of countries by median age 11

About Ovum

Ovum fully understands convergence across telecoms, IT services and software. They invest heavily in researching what is happening in a market that is dynamic and full of risk and reward, analysing the changes and identify the threats and opportunities ahead for their clients. Ovum's team has extensive experience in the sector and is dedicated to 'getting closer' - to the industries they advise on, to the people they work for, and ultimately to the real issues determining how ICT markets behave. Ovum maintains a fluid, highly collaborative structure that brings the right range of expertise to each situation.  View more research from Ovum at http://www.fastmr.com/catalog/publishers.aspx?pubid=1006

About Fast Market Research

Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.

For more information about these or related research reports, please visit our website at http://www.fastmr.com or call us at 1.800.844.8156.

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Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.