'us' - Utility Services is a water management Program Alliance between South East Water, Thiess Services, and Siemens. The award recognizes an organization that has clearly demonstrated excellence in their implementation of innovative business process solutions to meet business objectives.
"Our value streams are highly complex, so the ability to easily manage the interactions and visualize the hand-offs across departments allowed us to improve processes across three major organizational entities," says Kevin Hutchings, GM 'us' – Utility Services. "Results have been achieved, but our excellence program is continuous, so we are glad to have Interfacing on board as a strategic BPM solutions partner."
In 2009, the ‘us’ IT Strategic plan identified an opportunity to gain extra business value through a process-driven focus to service delivery; this opportunity was met through the BPM program. A BPM working party (akin to a CoE) was established and a number of BPM initiatives were undertaken. The organization leveraged Interfacing Enterprise Process Centre® (EPC) to document, manage, and communicate process information across the Alliance. The results already achieved are extremely significant, both financially and culturally. ‘us’ – Utility Services now has well-defined responsibilities and the organization has experienced an overall culture shift as managers have accepted process ownership for on-going review and improvement.
"Last year, another Interfacing client, San Francisco Public Utilities Commission, was selected as a finalist for the award, so I am ecstatic that 'us' - Utility Services walked away with the gold this year," says Meir Levi - Interfacing CEO. "By setting up the BPM Working Group and taking a value stream approach, there was clear synergy between 'us' - Utility Services' strategy and Interfacing's methods. Interfacing is proud to have been selected as their BPM solution provider."
To see the full 'us' - Utility Services case study, visit: http://interfacing.com/
About Interfacing Technologies
Interfacing Technologies Corporation is a leading provider of lifecycle Business Process Management (BPM) and Governance, Risk & Compliance (GRC) solutions. Interfacing's software and consulting services span the entire maturity model: from process modeling in their Free BPMN Modeler for MS Visio®, to collaboration, automation, monitoring, and governance within the BPM suite -- the Interfacing Enterprise Process Center® (EPC). Interfacing's solutions focus on bridging the gap between operations, audit, and IT by simplifying the management of knowledge which, in turn, creates a sustainable process improvement and governance culture across the organization.
About 'us' - Utility Services
'us’ - Utility Services is a strategic alliance between three parties: South East Water, Thiess Services, and Siemens. These three organizations combine their network of capabilities, knowhow, and innovative skills to deliver exceptional operations, maintenance, and construction services to their key customer, South East Water. This unique mix makes it also possible to share competencies, technologies, and innovative solutions with other utilities, councils, and industrial customers.
South East Water Limited provides water and sewerage services to 600,000 residential, industrial, and commercial properties in an area covering 3,640 square kilometres in the eastern part of Melbourne, Australia. South East Water manages infrastructure and assets with a net book value in excess of $1.3 billion and is responsible for 8,500KM of water mains, 7,700KM of sewer pipes, 78 water pump stations, 237 sewer pump stations, and 9 sewer treatment plants that serve 1.3M people.
Thiess Services provide a wide range of integrated engineering and maintenance services to construction, civil engineering, mining, telecommunications, environmental waste management, facility operations, and utility customers. The company's annual sales in Australasia exceeds A$800M. Siemens is a diversified corporation that provides a wide range of technical solutions, products, and services in water, energy, transportation, health, communications, building technology, automation, and control. Siemens' annual Australasian sales exceed $1.4 billion.
About Global Excellence in BPM and Workflow Awards
The annual Global Excellence Awards in BPM and Workflow Awards, now in their 17th year, are presented to user organizations that have implemented business process management projects that stand on their own in terms of excellence, lessons learnt, and demonstrable benefits that go beyond organizations' boundaries to reach out to end users. BPMFocus.org and BPM.com jointly sponsor the Awards with support from industry associations Workflow Management Coalition (WfMC) and Object Management Group (OMG). The Awards program is managed by Future Strategies Inc., publisher of unique books and papers on BPM and Workflow.
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Interfacing is a leading provider of lifecycle Business Process Management (BPM) and Governance, Risk & Compliance (GRC) solutions.