Mobile Governance Technology in Goa

Dec. 15, 2010 - PRLog -- From e-governance (electronic governance), Goa stepped into the realm of m-governance (mobile governance) on Tuesday as chief minister Digambar Kamat launched 'e-SMS Goa Mobile Governance', an exclusive project of the Info Tech Corporation of Goa Limited(ITG). Kamat also launched theITG's 'IT Knowledge Centres' that are supposed to take computer literacy initiatives to the rural areas of Goa.

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With the launch of the 'e-SMS Goa Mobile Governance', Goa became one of the pioneer states to adopt m-Governance or mobile governance in India by setting up an e-SMS gateway for the exclusive use of all state departments. This is a first step towards the delivery of information to citizens through mobile phones. Citizens can now look forward to receiving various informative services on their mobiles, most of which were till now available only on the Internet. The services will be rolled in phase manner.

Launching the service, the chief minister said it will enable citizens to track the status of their applications before various government departments by simply using their mobile phones. "This is directly linked to good governance in the state because citizens will get their work done without any hardships," Kamat said.

In the first phase, the ITG will focus on launching services which would have maximum government-to-citizen (G2C) interaction. This SMS gateway will be used by the government departments to send alerts to citizens through e- services. The SMS gateway is also being integrated with e-governance and e- services software for the benefit of some departments. In such cases citizens get automatic alerts when the submitted e-services form is acknowledged by the concerned department. Citizen also get SMS alerts regarding the status of this e-applications such as whether they are pending, being processed, are on hold or rejected.

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The e-SMS gateway infrastructure is a unified platform that connects to all the telecom operators in Goa. It would serve department officials for intra and inter departmental communication and government processes, ITG director Praveen Chandekar said.

ITG chairman Subash Shirodkar said over 600 persons have taken admission in the ITG's 40 IT knowledge centres across Goa. These centres provide basic computer skills to local youth, housewives and other citizens, various job-oriented IT training courses, and structured training programmes in a bid to make at least one person in each family of the state IT literate.
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Shirodkar said that although Goa will launch about 50 e-services by Liberation Day, there are about 600 services that the government can host online for the benefit of the citizens in the state. He said that IT Knowledge Centres will help bridge the gap between the poor and the rich and that to achieve this, IT training should be imparted to both, government employees as well as the public.