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Education provider drives caller recognition using speech solution from InteractCRM & Loquendo

InteractCRM & Loquendo partner to deliver a solution that brings all the benefits of an interactive voice portal to students (U.S.A.), providing them 24/7 access to personalized information over phone by means of natural language based interaction.

 
PRLog - Dec. 10, 2010 - ANDHERI,MUMBAI, India -- Turin, Italy and Fremont, CA - InteractCRM and Loquendo announced the successful delivery of a state of the art IVR speech application for a leading Education conglomerate in the USA. The company has a network of more than 90 ground campuses across the USA and Canada and runs a centralized support desk for students and faculties across these campuses. In order to intelligently route the call to the best available agent, it has deployed a mechanism, based on advanced Loquendo ASR functionalities, to identify the campus the caller belongs to and the service required.

InteractCRM have provided an end to end solution using Avaya Voice Portal and Loquendo ASR and TTS that involves Voice User Interface design, Grammar design and tuning, IVR application development, speech server deployment, testing and roll out.

The solution brings all the benefits of an interactive voice portal to students in the U.S., providing them 24/7 access to personalized information over the phone by means of natural language based interaction leveraging Loquendo’s fast and accurate speech recognition and natural-sounding speech synthesis. Such services are able to give users immediate access to databases of information selected according to their personal profile.

“The education domain has a lot of potential to utilize speech as a facilitator for key management processes for its students. Such an enabler would allow universities and colleges to drive an intuitive, consistent and personalized student experience” said Snehal Patel, CEO InteractCRM

“We are very pleased that InteractCRM, by integrating Loquendo’s ASR and TTS incorporated within Avaya Voice Portal, has clearly demonstrated that speech technologies have a key role to play in the education sector to allow the deployment of easy-to-use and easy-to-access information and transaction services. It’s good to know that we're helping to put students across North America successfully in touch with the services they require, whenever they need them and from wherever they are,” said Rosanna Duce, VP International Sales at Loquendo.

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InteractCRM provides Customer Contact Management Product Solutions and specializes in CTI Screen pop, Intelligent Contact Routing, Self-Service Automation, Speech, Progressive/Predictive Dialing, Campaign Management, Unified Agent Desktop, Social Media Integration, Integrated CC Analytics and Customer Service CRM. The InteractCRM product suite comprises of solutions like Thinconnect, SMSConnect ProConnect, CallBackConnect and the Unified Call Management System, which have been developed to address specific needs in today’s contact center deployments.

InteractCRM is also an Avaya DevConnect Member and has a System Integration partnership with Avaya Inc and numerous Contact Center solutions companies in APAC, EMEA, CALA and USA. Our services include design, development, implementation and support of Avaya IC/OA, Business Advocate, Avaya VP/IR, PCS, Avaya IQ, CCE, Avaya Aura ContactCenter, AES and Loquendo Speech. For more info go to www.interactcrm.com.

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Contact Email:
***@interactcrm.com Email Verified
Source:InteractCRM
City/Town:Andheri,Mumbai - Maharashtra - India
Industry:Software, Technology, Education
Tags:interactcrm, loquendo, speech, ivr, Education, students, recognition, solution
Shortcut:prlog.org/11140275
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