Investigation Interview Best Practices Guide: Available Now

Dec. 8, 2010 - PRLog -- Wednesday December 8th 2010- Customer Expressions Corp. is proud to announce the release of “Investigation Interviews: A Best Practices Guide,” (http://i-sight.com/investigation-interviews-best-practices-guide/)a free, downloadable guide. This guide was developed to provide investigators, HR personnel and any others involved in internal investigations with tips and tools for conducting top notch investigation interviews.

“We’re very excited to release this guide. Everything about an investigation interview- the questions, location, people present and the credibility of the statements made by interviewees has an impact on the quality of an investigation. This guide includes guidance from the EEOC and other best practices to help investigators get the most out of their investigation interviews,” says Joe Gerard, VP Sales and Marketing at Customer Expressions.  

Investigation interviews are a critical part of the investigation process. Investigators must carefully prepare for investigation interviews to get the information they need from them. The free guide includes guidance on:
•   Investigation Interview Preparation
•   Interviewing Complainants
•   Investigating Subjects
•   Investigating Witnesses
•   Determining Investigation Interview Credibility

Before getting down to business and interviewing complainants, subjects and witnesses, consider taking a read through the guide to make sure you’ve got all your bases covered. Visit the following link to download a free copy of “Investigation Interviews: A Best Practices Guide.” (http://i-sight.com/investigation-interviews-best-practice...)

About Customer Expressions Corp.

Based in Ottawa, Canada, CEC (www.customerexpressions.com) is a leading provider of web-based ethics and compliance investigation software. Customer Expressions has gained an international reputation for best-in-class software to optimize the management of various business processes. The privately held firm provides i-Sight, integrated case management software for investigations, complaint handling, corrective and preventive action management (CAPA Management), and other business processes that require case management. For information and breaking news related to ethics and compliance issues and internal investigations, visit our blog at i-sight.com.

For further information, please contact:

Joe Gerard, Vice-President, Sales & Marketing
800-465-6089 or media@customerexpressions.com

# # #

i-Sight solutions include:
-- i-Sight Service and Complaints Software
-- i-Sight Case Management Software
-- i-Sight Investigation Software
-- i-Sight Quality and Corrective Actions (CAPA) Software
-- i-Sight Call Tracking & Help Desk Software