Baker Communications Deploys Coaching in the Service Cloud™ for Salesforce.com Service Cloud 2

Dec. 7, 2010 - PRLog -- SAN FRANCISCO – Salesforce.com Dreamforce Conference – Baker Communications extends its Coaching in the Cloud™ offerings with Coaching in the Service Cloud™, the Service Cloud 2 coaching offering that ignites service excellence for Service Cloud 2 clients. Coaching in the Service Cloud™ delivers intensive cloud-based coaching and best practices training for customer service managers and agents on every aspect of utilizing Service Cloud 2 tools combined with proven best practices for delivering exceptional customer service.

“Coaching in the Service Cloud™ closes the gap between the best-in-class customer service management tool from salesforce.com and the human skills required to deliver exceptional customer service,” explained Walter Rogers, President and CEO of Baker Communications. “Our ability to help users effectively leverage the powerful features of Service Cloud 2, combined with our 30 years of experience delivering customer service skills best practices and training for thousands of corporations, provides a complete solution for organizations seeking to achieve and maintain customer service excellence.”

Coaching in the Service Cloud™ includes Service Cloud 2 dashboards as well as cloud-based tools, process and skills coaching for customer service managers and agents.

PRISM™ includes a Plan Builder, SkillBurst Tracker, SkillBurst Recommender, SkillBurst Requester and SkillBurst Rater.

Dreamforce is the industry’s leading global cloud computing event. The event is focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud 2, Service Cloud 2and Force.com and more. Over the past ten years the cloud computing economy has radically changed the way companies operate. Now as we enter the next phase, cloud computing is becoming inherently social, real time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions, seminars and breakout sessions.

About Baker Communications

Baker Communications is one of the fastest growing Performance Improvement companies in the world, delivering innovative products and services that ignite productivity in eight core business areas, including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions.  Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. We have been recognized by Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every Wednesday morning on CBS Radio as an anchor co-host discussing Sales and Service Excellence.

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Baker Communications provides award-winning, world-class solutions that maximize individual, team, organizational and revenue performance.