Skills shortage is key challenge for restaurants

Dec. 6, 2010 - PRLog -- Restaurateurs are investing more in training for staff as the skilled staffing shortage continues to bite, according to a new report.

According to the latest American Express Dining Insights Report, conducted by Galaxy Research, 72 per cent of restaurateurs listed the shortage of skilled staff when asked to identify the major challenge they faced in the next 12 months.


The figure compared to 19 per cent for the last 12 months.

The survey also revealed that in response to the skills shortage 74 per cent of restaurateurs are investing in more training for staff.

American Express vice president merchant services Australia Geoff Begg said that as the impact of the global financial crisis recedes the hospitality industry is facing a “distinct shortage of skilled staff”.

Restaurant and Catering Australia chief executive officer John Hart said quality staff were in short supply and action was needed to solve the problem.

“If coordinated action is not taken at an industry and governmental level the situation is only going to worsen,” he said. “The flipside of a skilled staff shortage is that potential employees are effectively interviewing the employer. Job opportunities are abundant in the industry and it is great news for those looking to start a career.”

On the positive side however the report also identified that business is up for many operators with 39 per cent reporting increased revenues.

“The economic performance of many restaurants improved markedly in 2010 with 39 per cent of restaurateurs saying revenue is up, compared to only 21 per cent indicating this trend in September of 2009, Mr Begg said.

This article is from Hospitality Magazine http://www.hospitalitymagazine.com.au/article/Skills-shor...

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