Academy Approved CEUs: Todd Van Beck’s Telephone Etiquette & Best Practices for Funeral Homes

Dec. 1, 2010 - PRLog -- Academy Approved CEUs: Todd Van Beck’s Telephone Etiquette & Best Practices for Funeral Homes
FuneralDirectorCEUs.com has been granted approval to present Todd Van Beck’s  “Telephone Etiquette & Best Practices for Funeral Homes” for three (3) Continued Education Credits.

The telephone is the lifeline of the funeral home and cemetery.  First calls, price shopping inquiries, and general business are conducted over the phone.  Van Beck will discuss etiquette and best practices to show how funeral home staff can make the most effective use of this simple, yet often overlooked valuable instrument - the telephone.
http://www.FuneralDirectorCEUs.com

Based on a life of passionately embracing the funeral industry and from his book, Winning Ways The Funeral Profession’s Guide to Human Relations,  Van Beck presents to  funeral professionals this 3 hours session as  informational, sound advice for funeral directors and other funeral home staff for the use of the telephone.

Chris Allen Stated: “I found this volume to be concise, informational, sound advice on funeral etiquette and professional guidance. It's well presented, contains useful tidbits of information using references to famous statesmen and other celebrities, giving credence to the author's viewpoints. ”

The goal of this seminar is to heighten the sensitivities and improve the abilities of individuals in our profession concerning basic telephone skills and etiquette.  More business opportunities are lost due to poor phone service and poor telephone treatment than poor products.  Meeting our clientele by phone can be very successful or just the opposite.

This seminar will better equip the staff to professionally interact with the public, create additional credibility for the firm and smooth crisis call situations.

Allison D. Swan, MacLean Funeral Home Swan Chapel,  remarked, "As a personal friend, there is never a day that I don’t think of one of Todd’s quotes or words of wisdom which I can apply to our profession.”

“Telephone Etiquette & Best Practices for Funeral Homes” will be presented live online (via webinar) on Wednesday, December 8, 2010 at 1pm EST / 10am PST. For additional state and provincial program approval notices can be seen at  http://www.funeraldirectorceus.com/

About Todd Van Beck
Todd lives in Decatur, GA with his wife, Georgia. He received an honorary Doctorate Degree in Humane Letters from Commonwealth Institute of Funeral Service, Houston, TX, Master of Arts Degree in Pastoral Ministry from Mount Saint Mary’s Seminary, Cincinnati, OH, Bachelor’s of Arts Degree in Psychology and Philosophy from Mount Mercy College, Cedar Rapids, IA and Mortuary Arts and Sciences Diploma from New England Institute of Anatomy, Sanitary Science, Embalming and Funeral Directing, Boston, MA. He formerly owned the T. W. Van Beck Funeral Home & Ambulance Service, served as general manager of John B. Turner & Son Mortuary, Cedar Rapids, IA. Todd was an educator at Cincinnati College of Mortuary College of Mortuary Science, Hudson Valley College, New England Institute and Commonwealth Institute. He was the Dean of the College of Funeral Management and the College of Embalming and Restorative Art at the University of Memphis. He is a Certified Funeral Service Practitioner and a member of the Academy of Professional Funeral Service Practice, a Certified Embalmer, The British Institute of Embalmers, on the Board of Trustees, the President Calvin Coolidge Memorial Foundation, the author of 4 books, 400 professional articles. Todd is also a member of the Dr. Albert Schweitzer Memorial Fellowship, and the American Guild of Organists.

To Register visit, http://www.funeraldirectorceus.com/

Contact Information:
Robin Heppell, CFSP
tel: (250) 744-3595      
email: robin@funeralfuturist.com