PRLog - Nov. 20, 2010 - BLACKPOOL, U.K. -- Blackpool Council’s Vitaline department was celebrating the launch of its new town centre offices with two high profile supporters on hand to cut the official ribbon.
Linda Nolan and Margaret Seddon
West End star Linda Nolan joined Coun Lily Henderson MBE, the cabinet member for adult social care at Blackpool Council, who has championed Vitaline for many years within the council.
After 18 years based at Walter Robinson Court in Layton, Vitaline’s 24 hours monitoring and response service, which helps to keep older and vulnerable people safe and able to live independently in their own homes, now has its headquarters at 307-309 Church Street.
The former Registry Office has been transformed into a new control centre and administration offices for Vitaline and the move from one base to another was seamless – with no loss of service for the thousands of clients that depend on the service.
Coun Lily Henderson MBE, said: “The central location of the new offices on Church Street ensures that Vitaline staff can quickly and easily respond if an emergency occurs in a client’s home.
“Vitaline offers a great service for the people it looks after and, using the latest technology, provides reassurance and protection to some of the most vulnerable people in Blackpool.”
Meanwhile, Vitaline has just been accredited by the Telecare Services Association, TSA.
This accolade puts Vitaline in the top tier of service providers in the country, with only a handful of similar organisations in the UK reaching this standard.
Management and staff underwent a rigorous inspection over several days by the industry body to ensure that the quality of care delivered to customers was second to none. Vitaline passed all three stages with flying colours and was also credited for tailoring their service to the individual needs of each client.
Manager, Margaret Seddon, said: “I am pleased that the work of Vitaline has been recognised with national accreditation and it is a tribute to the hard working and dedicated staff who provide an extremely important service 24 hours a day.
“This accreditation, combined with new premises on Church Street, has given the team fresh impetus and we are now keen to grow the service further to help more people in Blackpool.”